Remotes

[Pratt57]

My Roku keeps turning off my TV on Pause, Why have a pause feature when it doesn’t even function. I’m not out my living 5 minutes on Pause mode, and when I return to my living room the TV is turned off! Not impressed or happy with this newer Roku device. Junk! 

[RokuCarly]

A warm welcome here in the Roku Community, @Pratt57!

Thank you for letting us know about the issue you've encountered with your Roku remote. I'd be happy to suggest some troubleshooting steps to help you resolve this.

I see that you have multiple Roku devices linked to your account. Can you please specify which Roku player this remote is currently paired to? Also, is this the remote that came with that device?

In the meantime, I suggest resetting your remote by pressing and holding the Back and Home buttons simultaneously for about 20 seconds. After doing so, pair it again and try to observe if the issue persists. 

I will look forward to your update.

Best regards,
Carly