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benjipjones
Newbie
‎03-06-2023 08:21 PM

Factory reset can't pair remote

I just received my official Roku voice remote for my 3810x and it paired fine, but I promptly did a factory reset to load my account and now cannot use it bc the new remote does not have a pairing button. I can't use the app bc it's not connected to my wifi anymore. Help!

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Tivoburkee
Community Streaming Expert
‎03-06-2023 08:43 PM

Re: Factory reset can't pair remote

Pull the batteries from the remote, now you do a factory reset of the 3810 Stick, once it stops bouncing put in the batteries of the remote and wait to see if the start communication between the Roku and remote. 

Edmund
Roku Community Streaming Expert

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