Remotes

[Penny12]

Once again having problems with remote not muting or able to adjust sound  ready to look into another device with better customer service.   Any suggestions would be appreciated

[Strega]

You say “once again” but this is the only post I can find from you.  Can you describe the problem in more detail? 

[RokuMary-F · Accepted solution]

Hi @Penny12,

Congrats on your first post in the Roku Community!

We understand that you are inquiring about your remote issue.

We would be more than happy to look further into this issue but will need more details. Can you please provide us with more specific information about the issue you are experiencing? In addition, can you please specify the exact steps you are taking to reproduce this issue so we can assist you further?

As a first step, we recommend starting here to troubleshoot remote issues: How to fix your Roku voice or simple remote that is not working | Official Roku Support

If the steps provided by the Support page still aren't helping, please don't be hesitant to reach back.


Best regards,
Mary