Remotes

[GladBear]

WHY does this happen every time i but in new batteries?! Volume control is crazy. One brief touch and it soars to max volume and then when i try to soften it the volume goes to zero. This happens EVERY time i insert new batteries. And yes, i paired the remote, checked for update and restarted. I’ve been thru this so many times I know how to troubleshoot  WHY can’t you fix this?  It’s so frustrating!

[RokuTakashi]

Hi, @GladBear 

Thanks for posting here in the Roku Community.

We appreciate you for sharing with us your concern with your Roku remote where every time a new battery is installed, the volume control does not work normally, and we'd like to gather more details so our team can provide you with a resolution.

Can you please provide the details below:

• What specific Roku remote model and Roku device model you are having issues with?
• Have you tried any troubleshooting steps such as restarting the remote and re-pairing it?
• When did you first encounter the issue?

With more details that you can provide, our team can proceed with the necessary steps to assist you.

Thanks,
Kash

[GladBear]

Roku 4-K with voice remote purchased around mid-2023.

this issue happens EVERY TIME I insert fresh batteries.  I have paired the device and done troubleshooting countless times over past few years.  It always happens after inserting new batteries - which I did yesterday.

[RokuTakashi]

Thanks for keeping us posted, @GladBear

We have sent you a private message here in the Roku Community. Kindly check your inbox since we've reached you from there.

We hope to have a continuous communication with you.

Thanks,
Kash