Remotes

[Ddieter]

My remote's volume buttons often work in opposite direction - down turns it up specifically. It's fairly new. Any ideas , or how to get support ? Roku says device isn't eligible for support 

[RokuCarly]

Thanks for posting here at the Roku Community, @Ddieter!

We appreciate you for raising your concern here with us. No worries! Our Support team would be more than happy to further assist you with this. Kindly check your email from time to time, as they will reach you there for updates. 

Please don't hesitate to let us know if there's anything else we can be of assistance with. We'd be glad to help.

Kind regards,
Carly