Remotes

[nortonj79]

Having the same issue.  Batteries last 3-4 days tops.  Please escalate.

Model:  3810X 

Serial:  YH00AJ132549

Software:  10.0.0 build 4209-50

[RokuKariza-D]

@nortonj79

Thanks for the post.

I have passed along your information and concern to our Support team. They will follow up and further assist you through email.

All the best,
Kariza

[chethope]

I’m having the same battery drain issue. Very frustrating. This forum is a little confusing. Do I just post my roku info here? (Serial number etc)  

[nice3eleven]

Others have posted stuff here... I was able to contact Roku directly via chat. Despite what some on here say, its fairly easy to get on a chat with a real representative. Either way, what you want them to do is send you remote replacements. I was EXTREMELY skeptical this would resolve the issue but after all this time after getting them I have not replaced the batteries once!!! Im back to being a happy Roku enthusiast. So contact them and get replacements for any remotes that are having this issue.

[wentwest]

I'm also a member of this club, buying batteries.  They last about 10 days, and I carefully turn off the television at a power strip when I'm done with it, daily.  The Roku is only powered from the TV USB port(s).

Device Number:   3810X  Streaming Stick+

Serial Number:  YH0074350621

Device ID:  C13957350621

Software OS/ver:  10.5.0,  build  4208-50

Steps to reproduce problem?  None.  It happens constantly.

[DrinksFF]

So I accidentally fixed the issue. One night as my girlfriend and I chilled on the couch, the remote was kicked into a large glass of water. After drying it in rice for 3 days, I put in the same batteries and tried it out. Not only did the remote still work the same as before, it no longer eats batteries. It has the same batteries in it as when it fell in the water and it's still working like a dream. No issues anymore. 

[RokuMary-F]

Hi @wentwest,

Thanks for posting in the Roku Community!

Please be aware that your device is no longer under warranty. If you need a replacement remote for your Roku device, you can purchase a compatible remote on our Products page here

For more information about our device warranty, visit our Support page here: Player warranty and license agreement 

If you need further assistance, feel free to contact Roku Support or keep us posted here.


Best regards,
Mary

[Imrosed]

My roku remote recently  started going through batteries quickly. I’ve seen the various posts on here about roku remotes draining batteries.  My roku device  is not a stick. And I don’t use the voice option on the remote. I see no reason this should be happening as my use of it hasn’t been any different. It’s model RC -EL1

thank you 

[RokuKariza-D]

Hey @Imrosed

Thanks for reaching out here in the Community.

Battery life will vary based on usage. For normal use, the remote batteries may last two months or longer. Does your Roku remote support private listening? This may also be one factor for the battery drain.

Please reply here with the serial number of the Roku device associated with the affected remote. It can be viewed by navigating to Settings > System > About. We'll be able to further assist you from there.

All the best,
Kariza

[Imrosed]

Thank you for responding….My remote doesn’t have private listening. Nothing  has changed that would cause me to go through batteries in a week’s time. Previously batteries would last for a long time . That’s why I realized something wrong when I started going through batteries weekly. Even with a brand new package. My search brought up that it seems to be happening to many other people as well. 

This remote is less than a year old and I have never had any issues like this with any Roku remotes in the past. 

The serial # on my model 4630x- Roku premiere is YR00CR139321.