Remotes

[RokuKariza-D]

@jerrybake 

Thanks for reaching out!

I have passed along your information and concern to our Support team. They will follow up and further assist you through email.

All the best,
Kariza

[RokuKariza-D]

Hello @Swoupy

Thanks for the post.

For us to further help you out, please provide us the following information:

-Roku device model
-Serial number
-Device ID
-Software OS/version
(these can all be found in Settings > System > About)
-Steps to reproduce the issue you are seeing

Once we have the information needed, we'll be able to forward it to the appropriate Roku team to investigate further.

All the best,
Kariza

[Wolbachc]

Can u help me?  Draining batteries on 4 roku’s every few days.

[RokuKariza-D]

@Wolbachc

Thanks for reaching out!

Please reply here with the information asked in my post above so I can further help you out.

We look forward to hearing from you soon.

All the best,
Kariza

[Wolbachc]

Who do. Forward to info to?

[Stevearoo]

My model Roku 3 #4230 series went through batteries about every week. My solution is to remove the cover and leave it off, when I am done with using I pull one battery out and lat the remote on its face, next use I just insert the battery.

I now can go at least 6 months before needing to replace the batteries. It’s not that big of a hassle when you leave the cover off, and saves a ton of money being wasted on weekly AA replacements!

[Swoupy]

Model 9101x

Serial YL005U508626

Software 10.0.0 build 4209-95

Device ID R649A5508626

[Beccalou09]

My batteries are draining ever 2-3 days if I’m lucky. Do I need to use different batteries?? What am I doing wrong? My remote is not pressed against anything so no buttons are signaling anything. Not sure why it would be drawing batteries so fast. I’m spending entirely too much money here! 

[RokuKariza-D]

@Wolbachc @Beccalou09

Please reply in this thread with the information I asked for in my post above for further assistance.

We'll keep an eye out for your reply.

All the best,
Kariza

[RokuKariza-D]

@Swoupy

Thanks for the reply!

I have passed along your information and concern to our Support team. They will follow up and further assist you through email.

All the best,
Kariza