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DebKolo
Reel Rookie

Brand new Roku voice remote stopped working after 24 hours

My brand new Roku voice remote stopped working (at all) after 24 hours. Did the reboot on TV and with the batteries. Pairing light blinked, then stopped...and nothing. It worked flawlessly for the first day.

Went thru the steps listed in the help link, as well.

Model no. RC-FA5   3226001114

Help!!

 

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3 REPLIES 3
RokuCarly
Community Moderator
Community Moderator

Re: Brand new Roku voice remote stopped working after 24 hours

Welcome and thank you for posting here in the Roku Community, @DebKolo!

We appreciate you letting us know about this and we sincerely apologize for any inconvenience this may have caused your streaming. We'd be happy to find you the best resolution for this so you can utilize your brand-new Roku Voice Remote again.

We'd like to know more about this so kindly let us know the following:

  • What specific Roku player this remote was connected to? 
  • Is this the remote that comes with it or was this purchased separately?

In the meantime, kindly try to press and hold the Back and Home buttons simultaneously for about 20 seconds to reset it. After doing so, pair it again to see if this will make any difference.

You can also install the Roku Mobile app as an alternative to your physical remote as we work on fixing your Roku Voice Remote. It works well with all of Roku's streaming players and has a private listening feature.

We'll be anticipating your response!

Best regards,
Carly

Carly Y.
Roku Community Moderator
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DebKolo
Reel Rookie

Re: Brand new Roku voice remote stopped working after 24 hours

I have a Roku Streaming Stick + HD|4K|HDR  (Oct 2020).

We have an LG flat screen TV (older).

Our recent Roku Remote was purchased separately after the old one stopped working. This is our 3rd remote (first one came with the stick).

I tried to reset as you instructed...no luck. Light blinks about 6 times, then nothing.

We are hobbling through with the smart phone app, but it is not optimal. 

Thanks you!

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RokuCarly
Community Moderator
Community Moderator

Re: Brand new Roku voice remote stopped working after 24 hours

Thanks for the added information, @DebKolo!

Firstly, we appreciate your feedback on the Roku mobile app.

Furthermore, may we also know where you purchased your Roku Voice remote? We suggest returning it and requesting a replacement, as this could be a hardware malfunction. 

If you've purchased this directly on the Roku website, kindly let us know.

Once again, we appreciate you reporting this to us and apologize for the inconvenience this has caused. 

Thanks,
Carly

Carly Y.
Roku Community Moderator
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