Hi, just recently my Roku remote has had some button issues. Specifically what I’ve found so far is the back button both goes back and tries to/does load sling, & the volume up button turns the volume up but also goes up (as in up arrow). Remote is maybe 5 years old so could be an issue with the board below the buttons, but I’m wondering if this is an update issue. Resetting the Roku doesn’t help
We would recommend starting with the troubleshooting steps available in this support link: How to fix your Roku voice or simple remote that is not working. If still no dice, please reply here with the serial number of the Roku device associated with the affected remote. This can be found at the back or underneath the player itself.
Hi Kariza, thanks for the quick reply. No luck troubleshooting, it’s still doing the same thing. The batteries have rubbed off some numbers but I see the model is the RC-GR4, called a gaming remote in the system devices section. The Roku is an Ultra, model 4640X, serial 7LC69A007464