Remotes

[laacsa]

we hit a wrong button on the TV remote now I have no signal and the TV remote does not work nor does the roku romote I must have changed the TV setup channel

[RokuArjiemar · Accepted solution]

Hello! @laacsa,

Thank you for your post in the Roku Community!

We appreciate your contacting us regarding the no-signal issue with your Roku device. We are pleased to help.

What should you do?

Please make sure your Roku player is directly connected to the TV. If it's currently connected to an audio/video receiver (AVR) or soundbar, disconnect it from these devices and connect it directly to the TV. Eliminating potential issues with the AVR or soundbar will help us troubleshoot problems more easily.

These are the most common reasons you may not see the picture on your TV or have a No-signal:

1. You have selected the wrong input (source) on your TV. 

• Look to see which input you have the Roku player connected to; the video connector will be labeled with the input name, e.g., HDMI 1, HDMI 2, AUX, VIDEO IN 1, etc.
• Look for a button on your TV remote control that says Input, Source, AUX, Video, TV/Video, or something similar. Press this button. Depending on your TV, pressing the button may cycle through available inputs or display a menu with a choice of inputs.
• If a menu is displayed - use the arrow buttons on the TV remote to choose the correct input and press Enter or Select. Alternatively, select each input one at a time. Wait 10 seconds between each to allow the TV to detect the video.
• In both cases, if no video is detected on the input, the TV will usually show a message such as "No video" or "No signal detected."

     2. The video cable is not connected correctly, or the cable is faulty

• Ensure the video cable is firmly connected to your Roku player and the HDMI or composite connector on the TV. If you have a Roku Streaming Stick, ensure it's firmly connected to the HDMI connector on your TV.
• If you can, check to see if you have a faulty cable by connecting your Roku player with a different cable.

    3. There's a problem with the TV

• If you can, try connecting the Roku player to a different input on the TV to see if the problem is with the TV's connector.
• If you can, try connecting the Roku player to a different television to see if the problem is with your Roku player or the TV.

If everything else doesn't work, try disconnecting and reconnecting all cables, including the power cable.

Thanks,
Arjiemar

[makaiguy]

A list of things to try should not be considered a known solution.