Solving playback issues

[RokuKariza-D]

Hi @Bobbear

We're sorry to hear about the issue you're running into.

For starters, have you tried the suggestions available in this Support link: What should I do if the red light is on or I see a “Your device is overheating” warning? If so and the issue persists, reply here with the serial number of the affected Roku device. It can be found in Settings > System > About.

Please keep us posted!

All the best,
Kariza

[Woody223]

Why does Roku keep sending us to articles that  no longer exist.

[AvsGunnar]

@Woody223 

Sometimes you just have to refresh the browser to load the page. (Occasionally I get the error that the article has been removed, etc.  Try refresh - the F5 button on laptops).

I assume you were posting re: the last link about overheating.

(https://support.roku.com/article/226794787 - What to do if the red light is on or you see a “Your device is overheating” message)

[Juneaubugg]

I’ve had my stick for years and i got the over heating message for the first time tonight. What would cause this to happen after so long. It’s not hot in the house and the setup is unchanged. 

[RokuMary-F]

Hi @Juneaubugg,

We appreciate you bringing this to our attention.

It's fairly normal for your device to get warm during use, but if you are seeing a message on the screen mentioning overheating, there are a few things you can do to help.

For more information visit our Support page here: What to do if the red light is on or you see a “Your device is overheating” message | Official Roku ...

I'd recommend ordering a free HDMI extender here and seeing if that resolved your issue.

Keep us posted and we'll continue assisting from there if needed.


Best regards,
Mary