No matter what I do, Netflix will not load on my Roku Ultra. Getting stuck on error message iu 800 3. I’ve tried rebooting, reloading, uninstalling and reinstalling Roku and Netflix, hard reset on everything ,TV, remote, modem, router. Wi-Fi and connections strong. Every other channel perfect. Roku support no help. Because we have 2 Netflix accounts in our household, could this be the problem? I reinstalled my Roku 3 and Netflix and everything else, perfect. Any ideas?
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Same issue here: just bought this ultra a couple weeks ago and resubscribed to Netflix this week. Did all the things, nothing has worked.
Model: 4802X -Roku Ultra
Serial number: X01000JAF8TH (S0DA241AF8TH)
Software version: 12.5.5 build 4174-C2
GC Version: 11.4.29
Timestamp: 2024-50-10T00:27:05Z
Issue ID: TH-187-227
Same thing happening here. Just got the Roku Ultra today. No matter what I do, it won’t launch Netflix Home Screen. I have no problem opening Netflix on my iPad but on the Roku Ultra, forget about it. I’ve followed every recommended step to try to get it to work, including factory reset but no dice. The frustrating thing is that I bought the Roku Ultra because I could no longer get YouTube to work on my Roku Streambar. Fortunately, YouTube now works on the Roku Ultra but now Netflix doesn’t. There is a workaround which would required me to cast Netflix from my iPad to my HDTV but that would require me to upgrade my Netflix account. I could have cast YouTube videos from my iPad, too, instead of buying the Roku Ultra. Now I’m stuck with it and no Netflix.
Since my Roku Ultra won’t play Netflix videos and since my Roku Streambar won’t play YouTube videos, I’ve decided to just keep both devices hooked up and switch inputs on my HDTV as needed. Each remote has to be paired to its own device, of course.
What’s going on? Did Roku rewrite their software in an attempt to resolve the Netflix issue? If so, that may be why my Voice Remote Pro that I use with my Roku Ultra stopped being able to turn my LG TV on or off and it won’t allow me to adjust the volume. I paired it again but when it gets to the step where it asks if you can still hear music, it can’t seem to find the proper code. Now I have to use two remotes again. I’m already having to switch between my Roku Streambar where Netflix still loads but I had to buy the Roku Ultra so that I could get YouTube. The remote to the Streambar works just fine but not the one to the Roku Ultra. I’m starting to lose faith in Roku. I sure hope they can fix these problems.
We're having the same problem with our new Roku ultra. We have followed every trouble shooting step, including reinstalling the app, resetting and restarting the Roku and the Internet. Our ISP thinks it's ludicrous that they are the final troubleshooting step, since we can access Netflix via our old Roku and every other device in the house. I have since logged out of Netflix on all devices and tried to reinstall/restart everything again. No dice.
Well, I ended up sending the Ultra back to Roku. And had to pay shipping costs which was very annoying. Since our goal is to have one remote for the TV, I am going to try the Roku Express to see if that makes any difference. But I'll buy it from a local retailer, so if it doesn't work, I won't have to pay the shipping costs back if I return it.
Our problem started when we couldn’t get YouTube videos to play on our Roku Streambar. Couldn’t get rid of black screen. We tried everything, then ended up purchasing a Roku ultra, hoping that would take care of the problem. It did. We can now watch YouTube on Roku ultra but Netflix Home Screen then wouldn’t load. After extensive troubleshooting, we decided to just use both devices and switch input on our HDTV as needed. So far, so good. Not the best solution but at least we can watch YouTube and Netflix again.
When I open NETFLIX on my HISENSE ROKU TV 40" (4Series-40) I get an error ui-801 and I have tried several solutions but for more than 1 month I have not been able to connect to NETFLIX
Hi Rudypsico,
Thanks for posting, and welcome to the Roku Community!
We appreciate you letting us know about the trouble you've encountered on Netflix with the UI-801 error code on your Hisense Roku TV.
We recommend checking for system updates in Settings > System > System update > Check now. For more information, please click on the FAQ link here: How to update the software on your Roku streaming device | Roku
To resolve any remaining concerns, kindly follow these instructions:
- Remove the Netflix channel from your Roku device.
- Restart your Roku player. You can do this by navigating to Settings > System > Power > System restart > Restart.
- Re-add the Netflix channel to your Roku device.
Please keep us posted on what you find out, and we'll continue assisting you from there.
All the best,
Chel
