Solving playback issues

Find troubleshooting tips and resources for Roku playback speed issues, HDCP messages, power issues, and more. Join the community discussion for assistance.
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RokuKariza-D
Roku Guru

Re: Streaming Stick 4K Overheating?

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Hi @Bobbear

We're sorry to hear about the issue you're running into.

For starters, have you tried the suggestions available in this Support link: What should I do if the red light is on or I see a “Your device is overheating” warning? If so and the issue persists, reply here with the serial number of the affected Roku device. It can be found in Settings > System > About.

Please keep us posted!


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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Woody223
Newbie

Re: Streaming Stick 4K Overheating?

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Why does Roku keep sending us to articles that  no longer exist.

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AvsGunnar
Community Streaming Expert

Re: Streaming Stick 4K Overheating?

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@Woody223 

Sometimes you just have to refresh the browser to load the page. (Occasionally I get the error that the article has been removed, etc.  Try refresh - the F5 button on laptops).

I assume you were posting re: the last link about overheating.

(https://support.roku.com/article/226794787 - What to do if the red light is on or you see a “Your device is overheating” message)

Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
Insignia RokuTV, Ultra 4660, Premiere+ 3921, Express 4k+ 3941, Streambar 9102

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Juneaubugg
Reel Rookie

Re: Streaming Stick 4K Overheating?

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I’ve had my stick for years and i got the over heating message for the first time tonight. What would cause this to happen after so long. It’s not hot in the house and the setup is unchanged. 

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RokuMary-F
Community Moderator
Community Moderator

Re: Streaming Stick 4K Overheating?

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Hi @Juneaubugg,

We appreciate you bringing this to our attention.

It's fairly normal for your device to get warm during use, but if you are seeing a message on the screen mentioning overheating, there are a few things you can do to help.

For more information visit our Support page here: What to do if the red light is on or you see a “Your device is overheating” message | Official Roku ...

I'd recommend ordering a free HDMI extender here and seeing if that resolved your issue.

Keep us posted and we'll continue assisting from there if needed.


Best regards,
Mary

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