Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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RokuDanny-R
Roku Employee
Roku Employee

Re: 5 mos. Roku quit

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@Kat7

Thanks for the post.

I have responded to the PM that you sent me and will continue to assist you from there.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Kat7
Level 8

Re: 5 mos. Roku quit

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Thank you Danny! I appreciate your quick reply, and assistance.

I have two other Roku devices, one is several years old, and I have never had any problems. I love my Roku's and recommend Roku every chance I can!

 

Kat

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Sroberts7
Level 7

Re: 5 mos. Roku quit

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My kids roku express is now experiencing the same issue. Same tv for years and this week we've seen the error. Tried to PM Dan but the option is not there. Idk if it's because he's offline or what. What's the fix?

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Kat7
Level 8

Re: 5 mos. Roku quit

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The fix they suggested to me did NOT work. I have been using the cord and plug they supplied since day one, never had USB plugged into the tv for power. They suggest trying different outlets, different tv, unplugging and re plugging the cords....I've tried all of it. 

Please post if you hear from Roku, and if anything you did solved this issue.   Good luck!

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RokuDanny-R
Roku Employee
Roku Employee

Re: 5 mos. Roku quit

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@Kat7

Thanks for the update.

If you were in touch with our Support team, we would recommend continuing to work with them to resolve the issue you are experiencing.

Please keep us posted what you find out.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Kakam
Level 9

Re: 5 mos. Roku quit

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I was advised to do the same thing. I explained all the individuals posting on here didn't simultaneously have a cord go bad or wall outlet stop working. Nex step us to reset ROKU. I am hesitant, waiting for customer service to answer a few more questions first. 

Spectrum apparently did not agree to a new contract with ROKU, I'm not sure, but I get the feeling this issue may revolve around the Spectrum App and will dissappear once the app is removed from your device.

This is just speculation, open to conversation / thoughts 

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Kakam
Level 9

Re: 5 mos. Roku quit

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@Sroberts7Do you have the Spectrum App on your device?

I am having the same problem and it has not been resolved.

Kat7
Level 8

Re: 5 mos. Roku quit

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Thank you Danny. Honestly, I am having difficulty letting support know that I did everything suggested. I replyed to their email, I think, as I'm not sure WHERE to send my reply.

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skeighter
Level 7

Re: 5 mos. Roku quit

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If you have your roku in a hdmi switcher it's likely drawing a bit more power than it needs.  Had the same low power issue pop up.  Stuck the Roku stick in the Tv and skipped the switcher.  Bingo!!  Runs off the tv's usb power port.

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jschill31
Level 7

Re: 5 mos. Roku quit

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This is clearly happening due to the March update.  All of us using the factory supplied power source & cable are not crazy...it is a firmware issue.

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