Serial # 053065448213
I am a very dissatisfied customer.
The lack of access to online support without an explanation beyond "not eligible" is just an awful way to treat customers.
Reading the stream of complaints, it's clear this is a ROKU issue, perhaps just corporate greed for profit?
Fix this issue.
Thank you, I await your helpful reply. DO NOT refer me to any troubleshooting guide - I have tried everything (like the uncountable number of other unhappy customers of yours).
Be careful before dismissing my directive to you to fix this issue. Consumers have considerable power against companies like Roku who seemingly and simply dismiss concerns.
This is simply ridiculous.
Kim Sutherland [personal information removed]