Solving playback issues

[RokuMary-F]

Hi @Tom2804,

Welcome to the Roku Community!

I apologize for your experience here. I can understand how that may be frustrating. We recommend taking a look at the troubleshooting steps provided by our Support page here: What to do if the red light is flashing, or you see a "low-power" warning | Official Roku Support

If this issue is not resolved, please let us know along with any additional information you may have that would be helpful for our team looks into this problem. Kindly include the serial number of your Roku device.

We look forward to hearing from you and assisting you with your needs. Thank you.

Best regards,
Mary

[Bryanh011]

I did a reset and made sure I didn’t set the resolution higher then the tv’s capability. That fixed my low power issue.

[tonygump]

Obviously this issue has been going on for 8 months! I would call it a design fail for the Express units since they have no vents to let the heat escape. This is the part that makes me laugh (from https://support.roku.com/article/226794787😞  "If the problem persists, then you should stop using your Roku player."

That's the final solution?

[myhot99]

Bingo! 
It’s called “planned obsolescence” and roku will let thousands of us , if not hundreds of thousands of us go round and round here instead of being honest and telling us we have a pet Brick named Roku. A Sick way to do business. Time to replace ha ha they win. 

[kimby68]

Serial # 053065448213

I am a very dissatisfied customer.

The lack of access to online support without an explanation beyond "not eligible" is just an awful way to treat customers.

Reading the stream of complaints, it's clear this is a ROKU issue, perhaps just corporate greed for profit?

Fix this issue.

Thank you, I await your helpful reply.  DO NOT refer me to any troubleshooting guide - I have tried everything (like the uncountable number of other unhappy customers of yours).

Be careful before dismissing my directive to you to fix this issue.  Consumers have considerable power against companies like Roku who seemingly and simply dismiss concerns. 

This is simply ridiculous.

Kim Sutherland [personal information removed]

[Chasy]

I got the Insufficient Power message. How do I fix this?

[RokuMary-F]

Hi @Chasy,

Thanks for posting in the Roku Community!

I'm sorry to hear about the issue you're running into! I'd be happy to help take a closer look to see how we can help get you up and running. How are you powering the Roku device? Is the device plugged into the TV USB port or is it plugged into a wall outlet? Have you tried taking a look here in our Support resources and following the steps to help get the insufficient power message to resolve? What to do if the red light is flashing, or you see a "low-power" warning | Official Roku Support

Please keep us posted and we'll continue assisting you from there.


Best regards,
Mary

[jwockenfuss]

I am also having this problem.  My Roku is plugged into the wall and I'm still getting the low power message.  It's always been plugged into the wall.  I unplugged it and plugged it back in and it is fine for a bit, but then says it again.  I also can't connect to the internet anymore.  I have tried all of the trouble shooting methods in this community.  

Help!

[RokuMary-F]

Hi @jwockenfuss,

Thanks for reaching out to the Roku community!

Please provide us with the serial number of your Roku device by going to Settings > System > About and I'll have our support team reach out directly to assist you further.

Please keep us posted.


Best regards,
Mary

[RokuMary-F]

Hi Community users,

We will be locking this thread because of its outdated status. If you are still having issues related to this thread, please look through the Community for another thread that addresses the same problem. If there aren't any existing threads, you are more than welcome to create a new one.


Best regards,
Roku Community Team