Manufacturer support & warranty resources

[SlickyBoy59]

it does not work for me neither. i have audio just no pictures on the tv, it’s not a cheap tv so i would love to not to buy a new one.

[RokuArjiemar]

How's it going? @SlickyBoy59,

A hearty welcome from the Roku Community!

We understand that you can't see pictures on your Roku TV. We're pleased to assist. 

This article is for users who can power on their Roku player but cannot see the picture on their TV. Please check this out: What to do if you cannot see the image from your Roku streaming player on your TV.

Please keep us posted on what you find out; we will happily continue assisting you further. We look forward to hearing back from you.

Thanks,

Arjiemar

[SweetFleets]

This article is for a Roku player not a Roku TV

[RokuArjiemar · Accepted solution]

@SweetFleets,

We appreciate your response,

It looks like it will require assistance from our TCL friends to help diagnose your TV hardware. In the event of hardware failure, they will provide you with the option you have, as warranty replacements and claims are taken care of by our hardware partner (TCL).

You can find their support options at (Where can I get support for my Roku TV™?), or you can reach them at 1-877-300-8837.

Regards,
Arjiemar

[RokuMary-F]

Hi Community users,

We will be locking this thread because of its outdated status. If you are still having issues related to this thread, please look through the Community for another thread that addresses the same problem. If there aren't any existing threads, you are more than welcome to create a new one.


Best regards,
Roku Community Team