Manufacturer support & warranty resources

[Txkat123]

I have a Roku box with an old-school TV. I will turn everything off at night, but I will wake up in the middle of the night to find that the Roku box and the blue light has turned back on. I will turn it off and then it comes back on later in the evening again. Why does it keep coming on? My old Roku never did this, nor the other Roku devices I have in my house. It’s just this newer one. And may I say the blue light is quite bright with the lights off. 

[atc98092]

Is it actually turning the TV on, or are you just seeing the light on the Roku player? They do wake up in the middle of the night to check for updates, but that shouldn't be turning your TV on. See my comment above about One Touch Play if it is actually turning the TV on.

[SixtiesGuy]

I always shut my system down by backing all the way out to the Home screen and selecting TV Off when I'm done viewing for the night. The next morning the TV is back on. This happens every morning. It also happens when I've shut the system off using the off button at the top of the Roku remote.

This never happened when I was using the basic, entry-level Roku device, only with my new, supposedly best Roku player.

[Belkatem]

What do I do if I can't get it to stop cycling through the start screen? I've done all the things, reset for 20 seconds, power for 20 seconds, unplugging for several hours, change power outlet... it's still cycling and not responding to the remote at all. 

[atc98092]

To perform a factory reset, you have to hold the button a minimum of 30 seconds, not 20. If it continues to restart after a factory reset, then the device has a significant problem and likely cannot be fixed. You didn't say what model player you have, but electronics can fail. Sometimes it takes years, sometimes much faster. 

[eddhutch]

Have tried several times by going to home screen after streaming, and tv still turns back on. Very irritating at night when ready for bed. Only stays off if roku unplugged. Should not have to unplug and redo next day!!

[Sarano]

There is no tv reset option

[atc98092]

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@Sarano wrote:

There is no tv reset option

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Yes, there is. It will be under the Settings/System menu. I don't have a Roku TV available at this time to look specifically where it is in the menu. But remember there are two distinct resets. One is labeled "restart", which simply reboots the TV. Simply turning a TV off does not actually shut it down, it simply goes into a low power state with the screen turned off. The restart does a clean reboot. The other option is a system reset. This basically wipes the system clean, and after booting it will be as if it was just taken out of the box and needs a complete setup. Don't do a system reset unless that is really what you want to do, as it will take a little time to set it up again.

[Sparky6]

I'm having the same issue. I'll come home and the tv is on.

[RokuRiamie-D · Accepted solution]

Hi @Sparky6,

Welcome to the Roku Community!

We get that your Roku TV is automatically turning on. No worries, we are here to assist you with this issue.

We suggest you try the following and see if this works for you.

System restart your Roku TV:
Press Home on your Roku remote > Scroll and select Settings > Select System > Select Power. If you do not see a Power submenu, skip to the next step > Select System restart.

Turn off Fast TV start:
Press Home on your Roku remote > Scroll and select Settings > Select System > Select Power > Fast TV start > Remove the check mark on Turn on Fast TV start.

We hope you find this information helpful. If the issue persists please let us know.

Regards,
Riamie

If the issue persists, please let us know