Manufacturer support & warranty resources

[zoec2001]

I have had audio problems with my TV for a while. I honestly don’t use my TV a whole lot, and usually if I do, I use my computer connected to it. When the sound first started acting up, I could try the typical unplug it, switch the channels, and other typical fixes. Then I had to resort to using my computer audio. I’m trying to use the apps on the TV now and need the problem fixed. I have tried unplugging, doing the home button 5 times, up arrow, rewind, fast forward trick, changing the audio settings, etc. nothing is working. Any suggestions?

[RokuRiamie-D · Accepted solution]

Hi @zoec2001,

Welcome to the Roku Community!

We understand that you are currently experiencing an issue with the audio on your Roku TV, where there is no sound or audio. We appreciate the effort you've made in attempting various troubleshooting steps to address the problem. We'd be more than happy to find you the best course of action regarding your issue.

Before we proceed, we would like to know the brand of your Roku TV. You can visit this support article: How to know if you have a Roku TV or a Roku branded TV

In the meantime, I suggest to try this troubleshooting steps:

Reset Roku TV audio:

1. Press the Home button on your Roku remote
2. Scroll down and select Settings
3. Select System
4. Scroll down and select Advance system settings
5. Under factory reset, Select Reset TV audio/picture settings.

Note: Please make sure not to select the "factory reset everything" option. This selection will delete all of your apps.

System restarts the Roku TV:

1. Press Home  on your Roku remote
2. Scroll and select Settings
3. Select System
4. Select Power. If you do not see a Power submenu, skip to the next step.
5. Select System restart

For reference, you can visit our support article: How to system restart your Roku streaming device

Please let us know if these troubleshooting steps help you to resolve your issue.

Regards,
Riamie

[glfrleach]

model No.  55PUL7973/F7

[glfrleach]

Have good picture and closed captions but NO SOUND.

[glfrleach]

Answer worked perfect.  Thanks

[glfrleach]

worked.  many thanks

[RokuRiamie-D]

Hi @glfrleach,

Thanks for the response, and welcome to the Roku Community!

We're pleased to hear that your Roku TV now has sound and is finally working after following the provided troubleshooting steps above. Please don't hesitate to reach out again if you have more concerns with your Roku.

We hope you continue to have a Happy Streaming!💜

Regards,
Riamie

[WIFIWarren]

I just installed a 65R6AX for a customer and there is no sound at all.   I tried all audio settings, reset the audio then reset factory still no sound. Not even the beeps from the remote. We only use streaming but I connected my laptop via hdmi1 while playing YouTube video which looked great but no sound.  I hate to tell the customer we need to take it down and he need to send it back to Amazon. The only wired connection is the network, and signed in with customers Roku account.  

please help. 

[pl41]

My sound returned. Thank you so much.

[RokuArjiemar]

@pl41,

Thanks for the update,

We wanted to let you know that if you are still having trouble or feel like your issue has not been fixed, please let us know. And don't forget, you can always get help at the Roku Support website when needed.

Cheers,
Arjiemar