Manufacturer support & warranty resources

[Ashme23]

issue report tracker id 70-411-933

model 8226x

serial number YKOO7A687870 (3G60C7687870)

software version 12.5.0. build4176-90

GC version10.4.37

timestamp 2023-10-14T01:33:29Z

PLEASE HELP

[RokuRiamie-D]

Hi @Ashme23,

Welcome to the Roku Community!

We understand that your Hisense Roku TV is not updating. We will be glad to help you with this issue further.

To clarify, did you receive a prompt on your Roku TV to update the software, or did you try to update the software manually?

In the meantime, I recommend you try the following troubleshooting steps.

Restart your Roku TV:

1. Press the Home button of your Roku remote
2. Scroll down and select Settings
3. Select System
4. Select Power then System restart
5. You can also unplug the power cable to restart your Hisense Roku TV.

Restart your router/modem:

• To restart your router, check the instructions from your Internet Service Provider (ISP) or router manufacturer. In some cases, you can simply unplug it and plug it back in, and in other cases, you may need to press a reset button on the device.

Please let us know if these troubleshooting steps help you to resolve your concern.

Regards,
Riamie

[Kcrabaugh]

what if your TV won't even turn on, I'm simply trying to find the files so I can try it with the USB port, but I can't find it because the system does not recognize my serial number, so I'm very frustrated

[Sven21]

I have the same problem. Says it will update from 12....  To 13....  Then shows 100%.  It shuts off restarts then shuts off.  When I restart it and check it still has the old 12...  And offers to update again.  It's a vicious circle... Any Help?

[Leilaniburt1967]

I when have to get a new password and to try a new with my mail address and I need it the remote in a iPhone to show in that in my iPhone the remote for you can turn it a channel and off and on too need it in here in my iPhone to have the remote in your iPhone to so for I can watch it in and turn in the channel all kind of channel the remote please it have that in my iPhone the remote and I do have is Wi-Fi and I have is antanna and is I have a box in for my tv and I do have that but I need a remote control in a iPhone to Prass it the channel all kind of channel and need a turn off and on thrash too and in a iPhone ok and my password Wi-Fi password is in and my is Wi-Fi  names Hawaii cables cable is fioptics 03235 that my number in for to watch and my Wi-Fi password go with it 

[Leilaniburt1967]

I have it Hisense role tv is 50 or 55 tv screen big screen and I have it do is work but going have to fix that iPhone in here to do it get the remote it in here in the iPhone and it I have it apple screen it in I have it Gmail and I have it iCloud.com and do it work but need a iPhone remote it to like is turn off on and if too to it get the remote it in a iPhone in this phone on screen need a remote it to have in I have it Hawaii cable is telecom and I have it to it have my fioptics03235 and a Wi-Fi password I have it but they says not to give anybody my Wi-Fi password to it in then it will work it out it okay but need a remote control in a iPhone show a picture of it remote control in here in