Manufacturer support & warranty resources

[Ashme23]

issue report tracker id 70-411-933

model 8226x

serial number YKOO7A687870 (3G60C7687870)

software version 12.5.0. build4176-90

GC version10.4.37

timestamp 2023-10-14T01:33:29Z

PLEASE HELP

[RokuRiamie-D]

Hi @Ashme23,

Welcome to the Roku Community!

We understand that your Hisense Roku TV is not updating. We will be glad to help you with this issue further.

To clarify, did you receive a prompt on your Roku TV to update the software, or did you try to update the software manually?

In the meantime, I recommend you try the following troubleshooting steps.

Restart your Roku TV:

1. Press the Home button of your Roku remote
2. Scroll down and select Settings
3. Select System
4. Select Power then System restart
5. You can also unplug the power cable to restart your Hisense Roku TV.

Restart your router/modem:

• To restart your router, check the instructions from your Internet Service Provider (ISP) or router manufacturer. In some cases, you can simply unplug it and plug it back in, and in other cases, you may need to press a reset button on the device.

Please let us know if these troubleshooting steps help you to resolve your concern.

Regards,
Riamie

[Kcrabaugh]

what if your TV won't even turn on, I'm simply trying to find the files so I can try it with the USB port, but I can't find it because the system does not recognize my serial number, so I'm very frustrated

[Sven21]

I have the same problem. Says it will update from 12....  To 13....  Then shows 100%.  It shuts off restarts then shuts off.  When I restart it and check it still has the old 12...  And offers to update again.  It's a vicious circle... Any Help?