Lights & power

[homanta]

Recently purchased (less than 3 months) indoor smart plug SE stopped responding on app.  It was a set of two, the other still works fine and the device that was plugged into it continued working.  I unplugged it and when I plugged it back in, the device that was on it didn't come back on either so I attempted a factory reset.  After holding the button for 30 seconds, it still did not respond.  I unplugged it, left it off for a day, then tried again. Still no power and still not able to factory reset.  Do I need to hold the button even longer or is this device toast?

[RokuJohnB]

Hi @homanta,

Welcome to the Roku Community!

We understand that you're having a problem with your indoor smart plug SE. We're happy to help. Please follow these steps:

1. Open the Smart Home app.
2. Tap Home from the navigation bar.
3. Choose your device.
4. Tap Settings
5. Select power loss recovery.
6. Choose the recovery power state.

• Note: If you do not see the Power Loss Recovery selection, the feature is not supported on your device.

You can also check out this link: What to do if your Roku Smart Home device does not power on or there is another power-related issue.

If the problem still persists, keep us posted.

All the best,

John