Lights & power

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Ldillon
Newbie

Setting up lights not rwcognizing my wifi

While setting up the colored smart lights Im having an issue where the next option when connecting to wifi is grayed put and won't let me select it I thought maybe it's because I have dual band wifi so I went into my modem settings and turned off the 5ghz so it's only on the 2.4ghz channel and the option is still grayed out even after refreshing my modem and re starting the whole set up process my neighbors wifi is a viable option but for some reason mine is not how do I fix this 

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RokuTakashi
Community Moderator
Community Moderator

Re: Setting up lights not rwcognizing my wifi

Hi @Ldillon,

Thanks for posting in the Roku Community!

We're sorry to hear about the trouble. We certainly want to help you set up your Roku Smart Lights. For detailed steps on how to successfully connect your Roku Smart Lights, kindly refer to this support article at this link: Why is my Roku Smart Home device not connecting to the app during setup?

Keep us updated on how it works.

All the best,
Kash

Takashi O.
Roku Community Moderator
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