Issue Tracking Board

[kenweber63]

I have the same issue. I have 4 tvs and 4 Roku devices. And just purchased a Tablo 4th Gen 4-Tuner Over-The-Air (OTA) DVR

I have (2) Roku Express model 3960X devices that do not work no matter what tv I place them on.   Tried everything, factory reset, reboot router, etc, etc.

However it does work on these Roku devices no matter what tv i place them.

Roku Streaming Stick 3810X - seems to work so far

Roku Express 3930X - seems to work so far

I have a Verizon network.

I am very disappointed, not sure what the issue is but they should spend more on quality assurance and testing then on advertising.

[Frito1984]

I have the roku 4k and now my tablo recorded and live tv content is no longer available.  Kicks you back to the guide when trying to view anything. I have tried all the resets and reinstalling and still no luck and lost all my recorded content in the process

Model 3941x2 Roku 4K+

Serial number X02200E0E67P (S0HAK3C0E67P

Software version 14.0.4 build 12221-E4

Gc version 12.4.17

Issue id 7P-423-325

Timestamp 2024-10-20T23:25:04Z

[dula]

Table 4th Gen 2 Tuner
Try to watch a OTA Live program, or recorded OTA Live program and it just goes back to the Tablo Guide.  Tablo-specific streaming channels on Tablo work fine.

• Roku device model, serial number, device ID, and current software version.
  M: 4801RW - Roku Ultra
  SN: X01000S5KENE
  DID: S0DD3235KENE
  Software Version: 14.0 (Through Tablo app it shows 14.0.4)
  
  
• Tracker ID
  Issue ID: NE-424-218
  
  
• Channel build version and TV Make/Model
  Tablo App Version: 0.8.800-734366
  Samsung 55" not sure of model (it's an older TV, maybe 6-7 years old)
  
  
• Specific troubleshooting steps taken
  In the settings for the Roku device, go to Audio → Digital Output Format → Custom, then make sure Dolby Digital is selected for the Dolby section. Can leave DTS off. Then go back to the Tablo app and try again.  This change allows VIDEO but no AUDIO on my television.  But at least there is video.  Seems like there is an issue with audio after the Roku updated to v14.
  
  
  

[RokuTakashi]

Hi, Community users!

We appreciate your ongoing cooperation with the current issue of the Tablo TV.

Our team is actively gathering all of the information that you provide as we are currently working on the issue. Your patience and understanding are greatly valued by our team, and we will make sure to do our best to work on this matter dligently.

Best wishes,
Kash

[mrj55]

I am having the same problems.

1. Roku device model: 3810RW – Roku Streaming Stick+

   serial number:YHOOFH434284 (22512F434284)

   device ID:

   OS version: 14.0.4 BUILD 12221-50 GC: 12.4.17

2. Channel Build Version:

• Tablo channel: 0.8.800-734366

1. TV Make/Model: Sharp LC-40LE700UN

2. Tracker ID (84-425-731

3. Troubleshooting Steps Taken:

   In the settings for the Roku device, go to Audio → Digital Output Format → Custom, then make sure Dolby Digital is selected for the Dolby section. Can leave DTS off. Then go back to the Tablo app and try again.  This change allows VIDEO but no AUDIO on my television.  But at least there is video.  Seems like there is an issue with audio after the Roku updated to v14.

   Restart. Factory refresh. Reset WIFI.

4. Description of the exact behavior of the issue

   Can’t play recorded videos or watch television channels in Tablo. When action is selected it shows the action arrow. The action arrow ends and you are then back to the starting position for the action.

   This has been about 3 weeks!

[Kempkerr]

Same problem here. 4 roku sticks all quit playback after the update

[RokuEmmanuel-D · Accepted solution]

Hi Community Users!

Thanks for reporting this issue to us and for your cooperation while the team is actively working on a fix.

The relevant team at Roku is still currently conducting a thorough investigation into this issue to understand its root causes and determine an appropriate resolution.

While we continue to collaborate closely with the Tablo TV support team, we recommend that you reach out to them directly for the latest updates and any assistance you may need. 

We are grateful for your understanding and continued participation in the Roku Community.

Note: We'll mark this post as solved for everyone's visibility.

All the best,
The Roku Community Team

[mrj55]

This problem is not solved. The Roku audio adjustment allows the recorded video or tv channel to be played but no sound!

[Kempkerr]

Can you not find a way to allow the effected users to roll back to 13 and set their devices to not update until you can get this resolved. If not we will all have to purchase new streaming devices, and I doubt any of those new devices will have a Roku label on it.

[KCCA]

Same problem as everybody else.  I cannot stream live channels from my Tablo.  If I use the workaround, I can see the video but don't have audio.  This is definitely frustrating.  My equipment info is as follows:

Model: 3941X2 - Roku Express 4K+

SN: X02200UAW4XM

Software Version: 14.0

Device ID: S0HAK42AW4XM

Tracker ID: XM-436-388

Channel Build Version:  Tablo Firmware 2.2.52, Tablo SN: SID_5087B8507E87

TV Make/Model: Samsung UN22F5000AF