Issue Tracking Board

[RokuMaryEF]

Hi Roku Community,

We’re aware that some users are experiencing issues with the Tablo TV channel not scanning or detecting local channels after the latest update. We understand how frustrating this can be and want to assure you that we’re looking into the matter.

Update: Under investigation and we are currently working with the channel provider to resolve the issue.

To help us address this issue, please provide the following information:

1. Roku Device Information:

   • Model
   • Serial Number
   • Device ID
   • Current Software Version (found in Settings > System > About)

2. Channel Build Version:

   • Please specify the version of the Tablo channel you are using.

3. TV Make/Model:

4. Troubleshooting Steps Taken:

   • Any steps you’ve already tried to resolve the issue.

Your feedback is invaluable as we work to resolve this. If you have found a solution, please share it with the community! Otherwise, please reply to this thread with the requested details, and we’ll do our best to assist you.

Thank you for your patience!

Best,
The Roku Community Team

[Tim100]

 I have the same problem!

[Tim100]

I have same problem with Roku 3941x2 update 14.0.4 Tablo 4.  My Roku 3941x2 with update 13.1.4 is still working on Tablo 4. For me it is just the the channels that come in from my TV antenna! The ones that come in from the internet still work. I would like to be notified when you have a fix! Please move this if it is in the wrong Spot.

[Memolon1]

Same exact issue with 2 Roku express 4k+ my 3rd one still on version 13 and no problems , please fix it thank you!!!! 

[1923Jerry]

Hi, I'm also having the same issue!

Bought a new Tablo 4 on Thursday, Roku Express 4K+ updated early Friday, Tablo won't play OTA channels.

Model 3941RW2 (on the device 3941X2)

Serial# X002200A5SPHR (S0HCK3D5SPHR)

Software: 14.0.4  build12218-E4

Current issue ID HR-401-583

[RokuArjiemar]

Hello! @1923Jerry,

Thank you for posting in the Roku Community!

We will forward it to the appropriate Roku team for further investigation. In the meantime, your patience and understanding are much appreciated.

Please feel free to let us know if you need any additional assistance!

Regards,
Arjiemar

[frankjunkmail]

After following this user's steps, I can confirm the same behavior: picture shows up for ota (haven't tried recordings) but no sound. I selected Dolby digital plus (was formerly set to auto) 

"After changing Digital Output Format to “Dolby” there’s now a picture but no sound on live TV and recordings."

[RokuJohnB]

Hi @frankjunkmail,

Thank you for your first post here in the Roku Community!

Please be aware that we have passed along your information to the appropriate Roku team for further investigation.

Your patience and understanding are much appreciated.

Thanks,
John

[DVRinHouston]

Roku version 14 made my Tablo 4th Gen Quad completely unwatchable, and my AirTV Anywhere is now barely viewable with an excruciatingly painful viewing experience.  Mine is a Roku Express 4K+.

How can I go back to the latest rev of version 13?  I feel a little bit like being raped, that version 14 was deployed non-consensually (I would have waited a month or two) with no way to go back to a working version, unless someone tells me how.

One thing's for sure:  **bleep** must freeze over six times before I spend another penny on a Roku product.  Non-consensual software deployments (completely unrelated to security issues) are a form of customer rape.

[RokuJohnB]

Hi @DVRinHouston,

Thank you for your first post here in the Roku Community!

We want to investigate this issue you had with the Tablo TV channel further and gather additional details. Can you please provide the following information below?

• Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
• Tracker ID when this issue occurs (when you see this issue arise, press the Home button five times, followed by the Back button five times, and provide us with this ID)
• What troubleshooting steps have you taken so far?

We look forward to hearing from you and looking closely into this issue.

Thanks,
John