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1923Jerry
Newbie

Re: Tablo 4 not working after 14.0 update

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Hi, I'm also having the same issue!

Bought a new Tablo 4 on Thursday, Roku Express 4K+ updated early Friday, Tablo won't play OTA channels.

Model 3941RW2 (on the device 3941X2)

Serial# X002200A5SPHR (S0HCK3D5SPHR)

Software: 14.0.4  build12218-E4

Current issue ID HR-401-583

RokuArjiemar
Community Moderator
Community Moderator

Re: Tablo 4 not working after 14.0 update

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Hello! @1923Jerry,

Thank you for posting in the Roku Community!

We will forward it to the appropriate Roku team for further investigation. In the meantime, your patience and understanding are much appreciated.

Please feel free to let us know if you need any additional assistance!

Regards,
Arjiemar

Arjiemar
Roku Community Moderator
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frankjunkmail
Channel Surfer

Re: Tablo 4 not working after 14.0 update

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Same for me. My express 4k+ roku was working fine with tablo yesterday (and since i got it about a month ago). Today the tablo app stopped working. Won't play live tv or recordings.  It thinks about it for a second then just returns to the previous screen. My roku 4k stick plays tablo live tv and recordings still just fine. My phone tablo app plays live tv and recordings fine. So it's this roku and its tablo app. 

Model 3941x2

14.0.4 build 12218-e4

Gc version 12.3.21

Issue jt-402-065

 

Tablo app version 0.8 build 701 (up- to- date) 

 

 

frankjunkmail
Channel Surfer

Re: Tablo 4 not working after 14.0 update

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After following this user's steps, I can confirm the same behavior: picture shows up for ota (haven't tried recordings) but no sound. I selected Dolby digital plus (was formerly set to auto) 

"After changing Digital Output Format to “Dolby” there’s now a picture but no sound on live TV and recordings."

 

RokuJohnB
Community Moderator
Community Moderator

Re: Tablo 4 not working after 14.0 update

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Hi @frankjunkmail,

Thank you for your first post here in the Roku Community!

Please be aware that we have passed along your information to the appropriate Roku team for further investigation.

Your patience and understanding are much appreciated.

Thanks,
John

John
Roku Community Moderator
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DVRinHouston
Channel Surfer

Re: Tablo 4 not working after 14.0 update

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Roku version 14 made my Tablo 4th Gen Quad completely unwatchable, and my AirTV Anywhere is now barely viewable with an excruciatingly painful viewing experience.  Mine is a Roku Express 4K+.

How can I go back to the latest rev of version 13?  I feel a little bit like being raped, that version 14 was deployed non-consensually (I would have waited a month or two) with no way to go back to a working version, unless someone tells me how.

One thing's for sure:  **bleep** must freeze over six times before I spend another penny on a Roku product.  Non-consensual software deployments (completely unrelated to security issues) are a form of customer rape.

RokuJohnB
Community Moderator
Community Moderator

Re: Tablo 4 not working after 14.0 update

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Hi @DVRinHouston,

Thank you for your first post here in the Roku Community!

We want to investigate this issue you had with the Tablo TV channel further and gather additional details. Can you please provide the following information below?

  • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
  • Tracker ID when this issue occurs (when you see this issue arise, press the Home button five times, followed by the Back button five times, and provide us with this ID)
  • What troubleshooting steps have you taken so far?

We look forward to hearing from you and looking closely into this issue.

Thanks,
John

John
Roku Community Moderator
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Memolon1
Binge Watcher

Re: Tablo 4 not working after 14.0 update

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IMG_0528.jpeg

Hi here’s my issue report I hope you guys find the problem soon, please is been 4 days already 

Memolon1
Binge Watcher

Re:Tablo 4 not working after 14.0 update

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IMG_0529.jpeg

And here’s my other Roku 

Memolon1
Binge Watcher

Re: Tablo 4 not working after 14.0 update

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And I been playing with the audio settings and video comes on but no audio I hope that gives you a clue of where to check and fix , thank you!!!

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