Issue Tracking Board

[1234567892]

Cannot find the words remove app when I go to asterisk. I need more memory. I tried deleting friendly and others. 

[0g]

Coming back from vacation and when we used roku remote and clicked on our streaming channels it says Not Enough Memory Not enough space to Install.   Had no problems until we came back.  Is there a way to trouble shoot Roku?  The connection is good.  Could the roku device be bad?

[JWS9518]

Do either a system restart on your device or unplug it from power for 60 seconds in order to clear the cache.

[chittasha1]

Over the past week or so I have been unable to open my apps. I get this message saying that I ran out of space and need to remove apps to try to free up.

I did delete unnecessary apps and ones that I do not use. Im down to six apps that I do use and it still says I am out of space.

I really don’t know what else to do or what the issue could be. I haven’t added more apps for it to run out of space. I do know updates could have taken more space, but doubt it was enough for this issue to come up.

[JWS9518]

When a channel/app has issues, especially memory related, the best thing to try is either doing a full system restart the device or unplug for 60 seconds to clear the cache.  If you are uninstalling the app, uninstall then do a system restart or unplug power for 60 seconds and then reinstall the app.

[RokuMaryEF]

Hey everyone,

We’re currently investigating an issue causing some users to experience “Insufficient Memory” error messages.

In the meantime, please continue restarting the Roku device, as this may temporarily resolve the issue.

To help us investigate, please provide your device serial number or Device ID.

We appreciate your patience and will keep you updated with any progress. Thanks for being part of our community! 

Stay tuned for further updates.

Roku Community Team

[Jimmysincerely]

Yes, I had the exact same problem with not enough space error. I did the System Restart which immediately resolved the problem. YouTube opened up immediately when prompted. Thank you so much.

[sls_66]

Yes I had the same problem as well, except my error message read, not enough memory. Mine showed up right on the Home Screen when I tried to go into an app. I also used the fore-mentioned solution using the system reset, but my tv did have the fast start on so I disabled it until it restarted. It worked like a charm! Thank you!! 

[RokuTakashi]

Hi, @sls_66 

Welcome!

Thank you for confirming that the troubleshooting step in this thread was effective, and I’m glad to hear that it helped you resolve the issue.

If you have further concerns or inquiries, feel free to reach out or post a new thread in the Roku Community. We're here to help.

Thanks,
Roku Community Team.

[natekerr]

I have had the same number of apps loaded on my Roku Ultra for years.  Starting yesterday trying to access YouTube and Rumble have been very slow.  I checked internet connectivity and it is fine.  Sometimes I get in, other times it takes me back to main screen.  This morning trying to get into Rumble I am getting a message saying there is not enough memory to load Rumble, I must delete some.  I did that, I got in but when I tried to later got the same message.

These apps have been working fine for months if not years.  When did this memory issue come about? I am deleting unused apps but if there is going to be an issue storing apps then what is the solution?