Issue Tracking Board

[RokuTakashi]

Hi, Community users.

We acknowledge the issue you have experienced with the YouTube TV app that freezes when fast-forwarding, and we are investigating this matter.

To assist us in our investigation and expedite the resolution process, we kindly request the following details from affected users:

1. Roku device model, serial number, device ID, and OS version (Found in Settings > System > About).
2. Channel version/build: Select the channel on the Home screen and press the * button to find this information.
3. Tracker ID: When encountering the issue, press the Home button five times followed by the Back button five times. Please provide us with the Tracker ID displayed.

Your contribution in providing this information will significantly help our engineering team's efforts in identifying and resolving the issue. We are committed to keeping you updated as we make progress.

We appreciate your patience and understanding.

Best wishes,
Kash

[RokuMaryEF · Accepted solution]

Hey Roku Community,

We’re aware that some users are experiencing an issue with YouTube TV where fast forwarding causes the channel to freeze.

UPDATE (9/5): We’ve identified the problem and are working on a fix, which will be included in a future update.

Thank you for your patience, and we’ll keep you posted!

Best regards,
The Roku Community Team

[mario595]

This thread mentions that the problem with YouTube freezing will be fixed in a "future: update -

https://community.roku.com/t5/Issue-Tracking-Board/Solved-by-future-update-YouTube-TV-freezes-when-f...

My Roku model is 4670X - Roku Ultra

Software version 13.1.4 build 1512-46

When I attempt a manual software update it says that the last update was on 7/15/24 and that ALL SOFTWARE IS UP TO DATE.

The bug with YouTube TV is EXTREMELY ANNOYING.  So many times I haven't been able to watch an enire program because I was fowarding and froze it up.  There is nothing you can do but exit out of the channel.  When will this be fixed and is my model going to get the fix?

Thanks.

[RokuEmmanuel-D]

Welcome, @mario595.

Thanks for sharing it here in the Roku Community!

We appreciate you informing us that you're also experiencing this. We'd be glad to pass this over to the appropriate Roku team for review. 

Thank you for your cooperation and understanding regarding this matter. We think highly of your patience and we'll keep you informed and update this thread as soon as we receive the relevant information.

Let us know if you need further help. 

All the best,
Emman