Hi Community Users,
We appreciate you reaching us here in the Roku Community!
We want to let you know that performing a Factory Reset on your Roku TV may resolve the issue you are experiencing.
Here are the steps:
You may also use the physical button on your Roku TV. It is located on the back or bottom of your device, the physical Reset button is either tactile or a pinhole design that requires a straightened paperclip. It will appear similar to one of the following:
Once you locate the Reset button and your Roku device is powered on, press and hold the button firmly for about 10 seconds. When the factory reset is complete, an indicator light or status LED will blink rapidly on most Roku devices.
After a successful factory reset, your Roku device will restart in the same state as a factory-new device.
Furthermore, you may also visit this support article on how to system restart or factory reset your Roku streaming device
We hope you'll find this information helpful. Let us know if you still have any questions.
Regards,
Reynan
It won't download to update/upgrade the software because the tv auto disconnects from network. I keep seeing Not Connected message. Insignia Roku was a big waste of money!
Hello! @jec,
Thanks for the update,
In the meantime, we recommend performing a factory reset. Here’s how:
After a successful factory reset, your Roku device will restart in the same state as a factory-new device and will be ready for you to complete the following:
Thanks,
Arjiemar
My Onn Roku TV does not connect to the internet. I followed the steps that you have put to follow and it still does not want to connect, all the other TVs and computers are connected to the internet.
Please help me!
Ines
Hello! @InesA,
Thanks for the follow-up,
In the meantime, we recommend performing a factory reset. Here’s how:
After a successful factory reset, your Roku device will restart in the same state as a factory-new device and will be ready for you to complete the following:
Thanks,
Arjiemar