Issue Tracking Board

[Guambomb]

This fix is not working for my Hisense Roku TV.  It sees the network but won’t connect.

[gothceltgirl]

Thanks! This solution worked for me. I don't even know how long it's been b/c I've been using my HDMI to watch my PC on my TV, but then one day I noticed it had stopped connecting altogether.

Thanks Takashi. I didn't see a way to mark as accepted solution, or whatever, the way Microsoft does.

[Dlm1107]

Hi,

I’ve been having a wifi connectivity issue since last year. I have spectrum community wifi I have called spectrum and all of the other WiFi devices connect and STAY connected without an issue. I have reset my tvs, reset my routers, and my mobile hotspot will connect to the tv but THAT IS NOT A SOLUTION! The issue was fixed for like 2 weeks and now it’s happening AGAIN. I will connect the tv to my neighborhood wifi and it stays connected for like 2 mins then disconnects again. I am able to use some apps but others I am not. Why does this keep happening?!

[ChloeSi]

For months, when I turn on my TV, I have to perform a system restart to connect to my home network. As soon as I do that, it's fine until the next time I turn on the TV. There was a recent thread that said Roku was aware of the issue and it would be fixed in the next update. My TV updated a few days ago, and the issue is not fixed. I tried to post in the original thread, but it seems to be locked. 

When is this going to get fixed? 

Original thread:

https://community.roku.com/t5/Issue-Tracking-Board/Solved-by-future-update-Roku-TV-Network-Connectio...

[RokuCarly]

We appreciate your first post here in the Roku Community, @ChloeSi.

Thanks for letting us know you've experienced the same issue as posted above. Please be aware that the team is still in the process of investigating to determine the cause and finding you the best resolution possible. 

We'd like to include your device in the process of investigation, and would be great if you could provide us with the specifics such as follows:

• Roku device model, serial number, device ID, and current software version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)

We'll be looking forward to your response.

Best regards,
Carly

[Madmatt]

I started to encounter this same issue with my 43" Westinghouse-Roku TV about 2 weeks ago. Usually a Power>System Restart will allow the unit to reconnect successfully, but this is annoying. I did access the secret config menu and tried disabling ping as I read that it worked for people. That had no impact for me. My last step will be to do a Factory Reset but I held off as I have over 70+ apps installed and really don't want to have to go back and login to them all again.

[RokuArjiemar]

Hello! @Madmatt,

Thanks for your post in the Roku Community!

We are grateful that you contacted us regarding the connectivity issue of your Roku TV with the internet. We are happy to help.

Troubleshooting steps

1. Power cycle the Roku device for 30 seconds
2. Restart the router
3. Perform a Network Connection Reset on your Roku device by navigating to Settings > Advance system settings > Network connection reset > Reset connection.
   • Note: Before doing make sure you know your WiFi credentials. 
4. After the network reset, your Roku device will restart, and you will need to return to the Settings menu to set up your wireless network again.

You can connect your streaming device to a mobile hotspot as a temporary workaround to ensure there is no issue with your device.

If the issue persists, we recommend performing a manual factory reset.

For additional troubleshooting steps, please visit How to Resolve Internet Errors and Issues on Your Roku Streaming Device.

Suppose the previous steps did not fix your internet connection issue, and you are comfortable working with networking equipment. In that case, you can visit the article with advanced troubleshooting tips and networking features.

Thanks,
Arjiemar

[gothceltgirl]

I need to add that though it does connect, it no longer connects automatically. When I turn the TV on, it says "Not connected" & I have to do the Power - Restart manually every single time now to get it to connect. It's odd that it doesn't connect at all without me going through an extra step. I don't know why this would be happening. It's been 3 days in a row now. I would really like it if it didn't make me go through extra steps to get it to work the way that it's supposed to work.

[RokuJechealR]

Thanks for keeping us in the loop, @gothceltgirl.

We appreciate you letting us know how the solution works for you. In this case, we recommend resetting your network connection to see if there are any differences after.

Here are the steps that you can follow:

• Press Home on your Roku remote
• Scroll and select Settings
• Select Advanced System settings
• Select Network connection reset
• Select Reset connection

We suggest restarting your Roku device once again after resetting your network connection.

Please keep us posted regarding the behavior you are experiencing, and we will be more than happy to continue assisting you further.

All the best,
Chel

[SonyaGoodall]

Problem with Wi-Fi connection