Issue Tracking Board

[Rudypsico]

When I open NETFLIX on my HISENSE ROKU TV 40" (4Series-40) I get an error ui-801 and I have tried several solutions but for more than 1 month I have not been able to connect to NETFLIX

[RokuJechealR]

Hi @Rudypsico,

Thanks for posting, and welcome to the Roku Community!

We appreciate you letting us know about the trouble you've encountered on Netflix with the UI-801 error code on your Hisense Roku TV.

We recommend checking for system updates in Settings > System > System update > Check now. For more information, please click on the FAQ link here: How to update the software on your Roku streaming device | Roku

To resolve any remaining concerns, kindly follow these instructions:

1. Remove the Netflix channel from your Roku device.
2. Restart your Roku player. You can do this by navigating to Settings > System > Power > System restart > Restart.
3. Re-add the Netflix channel to your Roku device.

Please keep us posted on what you find out, and we'll continue assisting you from there.

All the best,
Chel