Issue Tracking Board

[Sweedio]

I feel for you, Bullwinke68. What ever happened to the tried and true K.I.S.S adage? Keep it simple stupid which goes hand in hand with if it ain’t broke, don’t fix it. There is a lot to be said for simplicity. I have finally mostly solved my connectivity issue, although there are still fairly regular glitches that I think might be app crashes. But who knows? There isn’t  much intelligible feedback from the Roku device. Just standard software/hardware finger pointing type reboot/power cycle kinds of suggestions. Coming from the software development world, I have seen this kind of standard solution set to computer software and hardware issues become very pervasive. I live in fear of most software “upgrades” any more. Grin and bear it!

[renojim]

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@Bullwinkle68 wrote:

When I turn on the tv, it says no signal.  Pressing the home button several times...

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I can only comment on this one.  "No signal" displayed on your TV has nothing to do with the Wi-Fi connection.  It means the TV isn't receiving a signal from the Roku device.  Newer models have a "power saving" option.  That's what this sounds like.  When it goes into "power saving", it shuts off the signal to the TV.  Pressing Home (or any other non-TV control) button should wake it.  You can find the setting under Settings->System->Power.

[Bullwinkle68]

It’s June 2024, over a year since your post.. My newly purchased $80 Roku Ultra has the SAME issue. I exchanged it for the same model which also has the same problem.  After getting the same response from support, I initiated a chat with support. FINALLY the person admitted that it was a software problem.  Said it would be escalated to priority status and I’d receive an email to let me know when it was fixed and thanks for my patience. This problem was reported OVER A YEAR AGO, and still persists. I’m supposed to wait an indefinite period of time until it gets fixed while the Roku made my TV unless.  I can’t count the number of times I’ve re booted it.  
It’s a shame because I had Roku streamers since they first came out.  They were GREAT !  Now, they have become garbage due to glitches in the software that Roku hasn’t properly addressed.  Instead, they send form letters by email, and ask for your patience without an end in sight. I don’t blame them for the bad software that caused this but I blame them for not fixing the problem in a timely manner.  I’ll keep using the Roku I have that works until it doesn’t, then replace it with another brand streamer. As for the new Ultra that keeps disconnecting, it being returned for refund and I’m getting the Apple or Firestick. I’m very disappointed that Roku customer service leaves a lot to be desired.   I’ve used and enjoyed Roku for years with no problems   It’s a shame they think they can give bad service as their once monopoly in the market now has many competitors.  Goodbye Roku !

[Bullwinkle68]

You don’t.  ROKU used to be a great product.  I joined the forum to see if I could fix mine for the same problem.  
it’s a software glitch, first reported on this forum OVER A YEAR AGO. After many attempts by rebooting, restoring to original state and starting over with no success and getting a run around from support, I’ve decided to return it for a refund and buy another brand. 
it’s a shame.  ROKU USED TO BE THE BEST !

[Bullwinkle68]

Sweedio:

I hear you.  It happens with all high tech electronics and usually it’s the “update” that causes problems.  LEAVE WELL ENOUGH ALONE ! Unfortunately, Roku doesn’t give the user the ability to disable automatic updates.  Computers, tablets and cell phones do but not Roku. I can see on this forum that the problem was reported over a year ago ! I’ve gotten canned emails and messages that are just to appease my anger at their lack of responsibility to fix things in a timely manner.  I’m moving towards the Apple or Firestick.  Really a shame as I have had Roku since it first came out.  They were great.  Now that there is competition they need to get their act together or they will lose their market share.  I’m not willing to pay $80  to wait for an indefinite period of time until they do the right thing and fix it. This Roku has made my TV  useless.  Good luck with your ROKU 

[RokuJohnB]

Hi @Bullwinkle68,

Thank you for keeping us posted!

We have sent you a private message here in the Roku Community. Please check your inbox.

Thanks,
John

[mspljackson]

For the past 2 weeks, my TCL roku has been disconnecting itself from my wifi randomly. I've been in the middle of watching shows and it all of a sudden says " not connected ", but my wifi is still connected to all of the other tvs in the house. I have had to unplug the TV for a while, and then replug it to get connection back to this TV. 

This has happened everyday , and has become nerve wrecking. Any suggestions on how to make this stop happening ? 

[Bullwinkle68]

I had 2 Rokus. One (older one still works). The newly purchased one had same problem.  I exchanged it for the same model the same day.  Had the same problem.  After reading all the form letter replies to this problem, and getting the same bs answers from Roku support, I FINALLY spoke to someone in support that admitted it was a software issue.  Said it had “priority status” to be fixed.  Hmmmm…. The problem was first reported on this forum over a year ago !  I’m not mad about the software having a glitch but rather how Roku has not addressed it and knew about it for over a year ! 
So I solved the problem myself.  I returned the second bad Roku and purchased a competitors streamer. Works great and about $40 cheaper. 
PROBLEM SOLVED !  

[RokuTakashi]

Hi, @mspljackson 

Thanks for posting, and welcome to the Roku Community.

We appreciate you for sharing the problem you've encountered with your TCL Roku TV that keeps disconnecting from your network, and we're here to assist. We'd recommend performing the troubleshooting steps below in order to resolve the issue.

Restart your Roku TV

1. Press Home on your Roku remote
2. Scroll and select Settings
3. Select System
4. Select Power. If you do not see a Power submenu, skip to the next step.
5. Select System restart

Restart your network connection

1. Press Home on your Roku remote
2. Scroll and select Settings
3. Select Advanced system settings
4. Select Network connection reset
5. Select Reset connection

After the network reset is done, your Roku device will restart and you will need to return to the Settings menu and set up your wireless network again. It is also recommended to restart your network modem/router for better results.

If none of the steps above resolve the issue, kindly connect to an alternative network, such as an active mobile hotspot, to see if you're able to maintain a connection. If it does, then the issue is likely rooted in your modem/router, and you'll need to contact your Internet Service Provider to address the issue.

Keep us posted on what you find out.

Best wishes,
Kash

[disgruntledINse]

I have tried all the things listed and EVERY time I turn on my Roku TV, I have to reconnect to the internet. I also have issues in the middle of watching something. I bought a Roku TV because we had issues with our other Roku device. This is really pissing me off.