Issue Tracking Board

[renojim]

@MrXxx, you're missing one important point - not all Roku devices have an Ethernet port and not all that don't support a USB Ethernet adapter.  Not to mention, most homes aren't wired with Ethernet to every room.  But I agree, if at all possible, use an Ethernet cable.  🙂

[RokuJohnB]

Hi @Dreamnest3,

Greetings from the Roku Community, and thanks for keeping us posted!

We understand you are having a problem with the Roku device since it disconnects from your Wi-Fi. We're happy to assist you further. Please check if the router allows disabling DFS, or you may reach out to the internet service provider for additional help.

Hope you'll find this info useful. Let us know in case you still have any concerns.

Regards,
John

[Bullwinkle68]

You don’t.  ROKU used to be a great product.  I joined the forum to see if I could fix mine for the same problem.  
it’s a software glitch, first reported on this forum OVER A YEAR AGO. After many attempts by rebooting, restoring to original state and starting over with no success and getting a run around from support, I’ve decided to return it for a refund and buy another brand. 
it’s a shame.  ROKU USED TO BE THE BEST !

[mspljackson]

For the past 2 weeks, my TCL roku has been disconnecting itself from my wifi randomly. I've been in the middle of watching shows and it all of a sudden says " not connected ", but my wifi is still connected to all of the other tvs in the house. I have had to unplug the TV for a while, and then replug it to get connection back to this TV. 

This has happened everyday , and has become nerve wrecking. Any suggestions on how to make this stop happening ? 

[Bullwinkle68]

I had 2 Rokus. One (older one still works). The newly purchased one had same problem.  I exchanged it for the same model the same day.  Had the same problem.  After reading all the form letter replies to this problem, and getting the same bs answers from Roku support, I FINALLY spoke to someone in support that admitted it was a software issue.  Said it had “priority status” to be fixed.  Hmmmm…. The problem was first reported on this forum over a year ago !  I’m not mad about the software having a glitch but rather how Roku has not addressed it and knew about it for over a year ! 
So I solved the problem myself.  I returned the second bad Roku and purchased a competitors streamer. Works great and about $40 cheaper. 
PROBLEM SOLVED !  

[RokuTakashi]

Hi, @mspljackson 

Thanks for posting, and welcome to the Roku Community.

We appreciate you for sharing the problem you've encountered with your TCL Roku TV that keeps disconnecting from your network, and we're here to assist. We'd recommend performing the troubleshooting steps below in order to resolve the issue.

Restart your Roku TV

1. Press Home on your Roku remote
2. Scroll and select Settings
3. Select System
4. Select Power. If you do not see a Power submenu, skip to the next step.
5. Select System restart

Restart your network connection

1. Press Home on your Roku remote
2. Scroll and select Settings
3. Select Advanced system settings
4. Select Network connection reset
5. Select Reset connection

After the network reset is done, your Roku device will restart and you will need to return to the Settings menu and set up your wireless network again. It is also recommended to restart your network modem/router for better results.

If none of the steps above resolve the issue, kindly connect to an alternative network, such as an active mobile hotspot, to see if you're able to maintain a connection. If it does, then the issue is likely rooted in your modem/router, and you'll need to contact your Internet Service Provider to address the issue.

Keep us posted on what you find out.

Best wishes,
Kash

[disgruntledINse]

I have tried all the things listed and EVERY time I turn on my Roku TV, I have to reconnect to the internet. I also have issues in the middle of watching something. I bought a Roku TV because we had issues with our other Roku device. This is really pissing me off. 

[Sarah726]

About a week ago, my Roku TV stopped automatically connecting to my wifi when turning on. All other home devices are connected fine. I have reset and unplugged my router, and unplugged the tv. When in Network/setup connection menu, the wireless scan with just scan forever and not show me a list of networks. To work around this, I must do a system restart under the power menu every time I turn on the tv. Any suggestions?

[renojim]

Try enabling "Fast TV start" under Settings->System->Power.  Let us know if that helps.

[Windman67]

I own own 7 of these for my Airbnb 's this is not a one off problem. It is a problem with everyone of our TV's. It's not the router it has nothing to do with the Internet but everything to do with the TV. We need these to be fixed for guests.