Wi-Fi & connectivity

[Normdeb72]

The tv connects to the internet. At night or if the tv is off for an extended time we have to reconnect it. It’s annoying but I guess it’s better than nothing. 

[RokuJechealR]

 @Normdeb72,

Thanks for the note!

Sometimes, you might also try changing your network password (avoid using any special characters from your wireless network password) to see if that resolves the connection issue. 

Check out some wireless troubleshooting tips here: 
Tips for improving the wireless connection to your Roku® streaming device

Please keep us posted on what you find out.

All the best,
Chel

[Ginny_]

I was running into this issue back in February. I contacted CS and was told it was my wifi that was the issue when my other devices had no issue connecting. This issue is now occurring again. As soon as I connect to the wifi and try to stream anything my Onn Tv will immediately disconnect from the wifi. This is driving me insane because I can’t even use the tv at this point. I have tried every reset imaginable and nothing has fixed this issue so far. I really feel like it’s the tv itself because I have no issues with my other TV’s or devices. Please fix this issue. 

[RokuJechealR]

Hi @Ginny_,

Welcome to the Roku Community!

We are interested in learning more about the problem you are experiencing. Are you encountering any error messages or error codes? Who is your ISP? (Internet provider) In addition, could you specify the troubleshooting steps you have taken to resolve the issue?

With more detailed information, we will be able to assist you further.

All the best,
Chel

[Pb7616]

Are you gonna give actual advice or are you committed to being useless? Asking for the forum

[RokuJechealR]

Hi @Pb7616,

Thanks for the first post to the Roku community!

We understand that you are eager to find a resolution to the issue you've been experiencing. Please keep in mind that for us to help you, we'll need to gather more details or information to figure out the root cause of the issue and provide the best assistance to resolve it.

We appreciate you sharing your thoughts and value your feedback as our valued customer. We always aim to provide our customers with the best streaming experience and convenience when using our services, and we value your input.

Feel free to keep us posted, and we'll continue assisting you from there.

All the best,
Chel

[Normdeb72]

I have answered so many times. I’m done. 

[Smoore304]

Using a cellular hotspot does not fix the problem. I use a hotspot and have the same issues. Why can’t you just admit, with so many people having the same problem, that your TV IS the problem and fix it? My guess is probably a cheap, **bleep** internal wireless receiver. 

[AltonS]

But I have to login every day?