Issue Tracking Board

[Crazywave]

Awesome thank you!!

[RokuJechealR]

Hi @Nosehair351,

Welcome to the Roku Community!

Could you tell us more about the issue you're running into? We'd like to know more about how we can help. In addition, can you please specify the exact steps you are taking to reproduce this issue so we can investigate further?

With more detailed information, we will be able to assist you further.

All the best,

Chel

[KingGeorge]

FIXED IT, here was my solution.

I came here with this same problem.  It only happened on my Ultra.  It was only in some apps; Disney, Paramount and Hulu do it, Netflix and Apple do not.  It happened consistently with all 3 of my Roku remotes. They have fresh batteries (except the one that's USB charged), and all report >90% charge.  

Based on a suggestion here, I unplugged the Roku for about 15 minutes.  When I plugged it back in, the problem was gone (a day so far).  I hope this helps someone, best wishes and good luck. 

[cstrandpa]

Yes! This works. Thank you!

[kr48858]

I’m having the same skipping issue with my Roku stick. Remote worked fine for a year until about two weeks ago. (That would make it early July 2023.). 
nothing has been added, and even with all the lights off in my home it’s still skips.
Someone needs to identify the issue and tell us how to correct it.

Karen in Texas

[RokuTakashi]

Hi @kr48858,

Welcome to your first post in the Roku Community!

We understand the issue you're having with the Roku remote skipping through the interface. Have you tried the troubleshooting steps provided by @makaiguy in this thread? If not, we recommend trying it to see if it resolves the issue since most user in this thread has solved the issue by following those instructions.

Please keep us posted on how it works,

All the best,
Kash

[Crazywave]

Hi what everyone is saying is to unplug it from your TV then wait about 15 min then plug it back in. 

See if that works for you 

[Blonde]

that is what I did last week.  Only affected by ultra boxes. 

[Scphillipp1]

That did it! Thank you, it was driving me nuts. Yes I had fast start on. 

[MichaelNYC]

I was about to try and crack open the remote and clean the contacts under the buttons. Glad I checked here first. Unplugging and restarting seems to have solved it.