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RokuMaryEF
Community Moderator
Community Moderator

[SOLVED] Blank Roku TV Home Screen

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Hi everyone,

We've identified a fix for the issue where some Roku TVs were displaying a blank home screen with just the logo and time. We appreciate everyone who reported this issue.

UPDATE: 6/21/2024

Solution: Perform a manual factory reset.

Follow these steps:

Press and hold the button (located on the back/bottom) for exactly 10 seconds. The light will blink rapidly to confirm.

Important: Do not hold the reset button for longer than 10 seconds.

For detailed instructions, visit the official Roku Support article: How to system restart or factory reset your Roku streaming device | Official Roku Support

If the issue persists after a factory reset, please start a new thread in the community and send me a private message (PM) for further assistance.

This discussion will be closed as the issue is resolved. Thank you for your patience!

The Roku Community Team

Mary E.
Roku Community Moderator
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RokuMaryEF
Community Moderator
Community Moderator

Roku TV | Home screen is displaying blank

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Hi Community users,

We sincerely appreciate everyone who reported and for their patience, while we try to resolve this issue with the Roku TV home screen displaying a blank screen, only showing the Roku TV clock and time.

Update: 6/21/2024

We recommend performing a manual factory reset to resolve this issue.

  1. Using your Roku remote, go to Settings > System > Advanced system settings.
  2. Select Factory reset (or Factory reset everything on Roku TVs) and follow the on-screen instructions. Note: This will erase all your data and settings.
  3. For devices with a physical reset button (located on the back/bottom), press and hold it for 10 seconds. The light will blink rapidly to confirm the reset.

Important Note: Ensure to press and hold the factory reset button for only 10 seconds.

For detailed instructions, visit the official Roku Support article: How to system restart or factory reset your Roku streaming device | Official Roku Support

We apologize for the inconvenience and continued participation in our community.


Best regards,
The Roku Community Team

Mary E.
Roku Community Moderator

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115 REPLIES 115
Katlea
Newbie

Blank home screen where all my apps used to be on my Hisense TV

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I turned on my Hisense Roku TV today and all of my apps on my home screen are now blank. I can't even get to my DVD player button. I do not have my TV hooked up to any wifi, I always just watch my DVD player off of it. I've tried restarting my tv, unplugged my TV for over an hour, reset my TV audio picture settings, I've almost factory reset it but I decided to wait to see if we can figure out what's going on. Any help would be great. I bought this tv less then a year ago. Very frustrating.

RokuCarly
Community Moderator
Community Moderator

Re: Blank home screen where all my apps used to be on my Hisense TV

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Hi @Katlea,

A warm welcome here at the Roku Community!

We appreciate you reaching us here regarding your playback issues when using your DVD player on your Hisense Roku TV. No worries. We're here to find you the best resolution possible. 

Have you tried to change your HDMI input to see if your DVD player works on the other input? If not, here's our Support link to help you configure your HDMI input: How to enable HDMI-CEC and ARC on your TV

Let us know how it goes and we'd be more than happy to continue assisting you with this.

Warm regards,
Carly

Carly Y.
Roku Community Moderator
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ag53220
Newbie

Re: Blank home screen where all my apps used to be on my Hisense TV

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I have the sane issue. If reading the original posters problem correctly, they don't mean that single app don't work, they mean the Home/Apps list of all apps installed shows nothing but transparent blank squares. Sometimes they'll pop up and show the list of installed apps, but most the time it'll show nothing but blank squares. I noticed this happen on 2 of my roku devices, both are different devices. 1 a roku streaming sound bar, & the other a roku premiere 4k. It gets very annoying as you can't choose any of your apps cause a screen of transparent squares show where the apps are supposed to be, & even if trying to move to the right of the screen to see if you land on a square maybe the apps might pop up, well they dont, the button click to the right only takes you to the ad banner to the righy of where the apps should be. I really hope there's a fix for this because ive tried everything & the only thing that works is being lucky & having the app list pop up after having the tv turned on with the home screen sitting there blank for no set amount of time before the app list possibly pops up. And even then you still have to be lucky that when it pops up when you finally click to the righy to choose an app to use that the app screen don't disappear right away like it seems to do after it possibly finally pops back up.

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beemes
Newbie

Re: Blank home screen where all my apps used to be on my Hisense TV

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We have the same issue on one of our Roku devices.  All of the downloaded apps have disappeared from the home screen. 

RokuJechealR
Community Moderator
Community Moderator

Re: Blank home screen where all my apps used to be on my Hisense TV

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Hi @ag53220 @beemes,

We appreciate you for flagging this to us here in the Roku Community!

We would be more than happy to look further into this issue. Have you tried restarting your Roku device to see if it helps? We would recommend doing this from the Settings menu by navigating from Settings > System > Power > System restart (If you do not see a Power submenu, skip to the next step).

Please keep us posted on how it goes, and we'll continue assisting you from there.

All the best,

Chel

Jecheal R.
Roku Community Moderator
Mac1952
Reel Rookie

Re: Blank home screen where all my apps used to be on my Hisense TV

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Has anyone found out how to fix this Restarting tv does not work

RokuERey
Community Moderator
Community Moderator

Re: Blank home screen where all my apps used to be on my Hisense TV

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Hi @Mac1952,

Greetings from the Roku Community!

Thanks for reaching out. Try connecting your device to an alternative network, such as a mobile hotspot, and let us know if there are any differences.

Thanks,

Rey

ERey.
Roku Community Moderator
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Mac1952
Reel Rookie

Re: Blank home screen where all my apps used to be on my Hisense TV

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Reconnecting to Internet seemed to work Turning off definitely  does not

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RokuJechealR
Community Moderator
Community Moderator

Re: Blank home screen where all my apps used to be on my Hisense TV

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Hi @Mac1952,

Thanks for keeping us updated in the Roku Community!

Can you try to manually check for updates by going to settings > system > system update > check now? Try to see if you can update to the latest software and see if there are any changes after.

Please let us know what you find out!

All the best,

Chel

Jecheal R.
Roku Community Moderator
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