Issue Tracking Board

[RokuMaryEF]

Hi everyone,

We've identified a fix for the issue where some Roku TVs were displaying a blank home screen with just the logo and time. We appreciate everyone who reported this issue.

UPDATE: 6/21/2024

Solution: Perform a manual factory reset.

Follow these steps:

Press and hold the button (located on the back/bottom) for exactly 10 seconds. The light will blink rapidly to confirm.

Important: Do not hold the reset button for longer than 10 seconds.

For detailed instructions, visit the official Roku Support article: How to system restart or factory reset your Roku streaming device | Official Roku Support

If the issue persists after a factory reset, please start a new thread in the community and send me a private message (PM) for further assistance.

This discussion will be closed as the issue is resolved. Thank you for your patience!

The Roku Community Team

[Katlea]

I turned on my Hisense Roku TV today and all of my apps on my home screen are now blank. I can't even get to my DVD player button. I do not have my TV hooked up to any wifi, I always just watch my DVD player off of it. I've tried restarting my tv, unplugged my TV for over an hour, reset my TV audio picture settings, I've almost factory reset it but I decided to wait to see if we can figure out what's going on. Any help would be great. I bought this tv less then a year ago. Very frustrating.

[RokuCarly · Accepted solution]

Hi @Katlea,

A warm welcome here at the Roku Community!

We appreciate you reaching us here regarding your playback issues when using your DVD player on your Hisense Roku TV. No worries. We're here to find you the best resolution possible. 

Have you tried to change your HDMI input to see if your DVD player works on the other input? If not, here's our Support link to help you configure your HDMI input: How to enable HDMI-CEC and ARC on your TV

Let us know how it goes and we'd be more than happy to continue assisting you with this.

Warm regards,
Carly

[ag53220]

I have the sane issue. If reading the original posters problem correctly, they don't mean that single app don't work, they mean the Home/Apps list of all apps installed shows nothing but transparent blank squares. Sometimes they'll pop up and show the list of installed apps, but most the time it'll show nothing but blank squares. I noticed this happen on 2 of my roku devices, both are different devices. 1 a roku streaming sound bar, & the other a roku premiere 4k. It gets very annoying as you can't choose any of your apps cause a screen of transparent squares show where the apps are supposed to be, & even if trying to move to the right of the screen to see if you land on a square maybe the apps might pop up, well they dont, the button click to the right only takes you to the ad banner to the righy of where the apps should be. I really hope there's a fix for this because ive tried everything & the only thing that works is being lucky & having the app list pop up after having the tv turned on with the home screen sitting there blank for no set amount of time before the app list possibly pops up. And even then you still have to be lucky that when it pops up when you finally click to the righy to choose an app to use that the app screen don't disappear right away like it seems to do after it possibly finally pops back up.

[beemes]

We have the same issue on one of our Roku devices.  All of the downloaded apps have disappeared from the home screen. 

[RokuJechealR]

Hi @ag53220 @beemes,

We appreciate you for flagging this to us here in the Roku Community!

We would be more than happy to look further into this issue. Have you tried restarting your Roku device to see if it helps? We would recommend doing this from the Settings menu by navigating from Settings > System > Power > System restart (If you do not see a Power submenu, skip to the next step).

Please keep us posted on how it goes, and we'll continue assisting you from there.

All the best,

Chel

[Mac1952]

Has anyone found out how to fix this Restarting tv does not work

[RokuERey]

Hi @Mac1952,

Greetings from the Roku Community!

Thanks for reaching out. Try connecting your device to an alternative network, such as a mobile hotspot, and let us know if there are any differences.

Thanks,

Rey

[Mac1952]

Reconnecting to Internet seemed to work Turning off definitely  does not

[RokuJechealR]

Hi @Mac1952,

Thanks for keeping us updated in the Roku Community!

Can you try to manually check for updates by going to settings > system > system update > check now? Try to see if you can update to the latest software and see if there are any changes after.

Please let us know what you find out!

All the best,

Chel