Issue Tracking Board

[Madking1]

Did you turn fast start “on”?

[Davidsco27]

Turning Fast Start on or off does NOT resolve the issue. Nothing has changed on my end in the entire time I've owned these tvs but updates. What does that lead you to conclude?

And can I tell you just how much i LOVE having to waste my time on a stupid, archaic, useless captcha bs test and then an email verification every time i come back here?  Incompetence at its finest 

[DeeMarino]

Yes, I’m also assuming it has something to do with a software update. The suggested fixes are useless. Hopefully the issue is resolved soon. Until then I’ll just keep turning the tv on twice. 

[Davidsco27]

Great, more wear on them while they fumble and figure it out. Or, more likely, ignore it

[Madking1]

Bro you bought a TCL tv. **bleep**, TWO of them.  Buy **bleep** get **bleep** results. Buy the Roku branded tv next time. Little more but better quality

[Davidsco27]

Sis, call me when you acquire your first clue. They're top rated, and it's not the TV, it's the software. Run along now, mom's got lunch ready. Nobody is interested in ANYTHING you have to say

[Davidsco27]

As stated numerous times previously, FAST START DOES NOT RESOLVE THE ISSUE! I HAVE IT ON ALREADY, TURNING IT OFF OR ON DOES NOT FIX YOUR ISSUE. BUT BY ALL MEANS, KEEP THE USELESS FAQ REPLIES COMING. Nothing more fun than wasting our time on YOUR issue

[RokuArjiemar]

@Davidsco27,

Thanks for the follow-up,

We would be happy to look further into this issue, but we will need more detailed information. Please provide us with the following information about your 2 TCL Roku TVs.

• Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
• To get your Tracker ID, press the Home button five times, followed by the Back button five times. Please provide us with this ID.

Once we have this information, we can forward it to the appropriate Roku team for further investigation. We look forward to collaborating with you to resolve this issue.

Thanks,
Arjiemar

[Madking1]

Whatever meds your doctor has you on you might want to ask him to up the dosage

[RokuMaryEF]

Hi Community users,

We sincerely apologize for the inconvenience you've encountered with your Roku TV shutting off shortly after being powered on. We greatly appreciate the troubleshooting steps you have already taken to address this issue, and we thank you for providing us with the details necessary for our investigation.

Rest assured, we have shared all information with our Roku Team to conduct a thorough examination of the situation. Your feedback is crucial in helping us pinpoint the root cause and develop an effective solution.

We understand how frustrating this experience can be, and we are dedicated to keeping you informed. As soon as we have additional information or a resolution, we will provide an update in this community thread.

Thank you for your patience and for being a valued member of our Roku community!


Best regards,
The Roku Community Team