Issue Tracking Board

[DeeMarino]

I’ve been having the same problem for several weeks. I press power, the tv comes on. I press an arrow on the remote to select an app and the tv powers off. I press power again and it works normally. It does seem like the tv was sleeping instead of off. It was definitely turned off with the power button on the remote previously. 

[Beachkid]

@DeeMarino 

It is frustrating, not sure what else to do. I did go to settings>power>reset tv and that seemed to work. Got that nugget from the Roku support team, which I was not impressed with. This fix seemed to work initially, but that issue popped up again. So not sure what else to say. 
I will try support again and let you know if I find anything. 

[Davidsco27]

Same issue here on two different TCL Roku TVs, so it's most likely a recently released untested software update. Just LOVE being crash test dummies for lazy, incompetent Software Developer dummies. I'm sure the repeated turning on and off is shortening the life of the TVs. It's certainly annoying 

[Davidsco27]

It's not resolved.  It's been going on for over a MONTH now. Turning off Fast Start doesn't eliminate the problem.  Happening on TWO different TCL Roku TV's, so it's a software issue probably related to an update Roku didn't fully test and haven't fixed.

It's happening on TWO different TCL Roku TVs, different models and sizes for over a month now.  Both updated to the latest version 14.0.4 Build 12221.  Turning off Fast Start doesn't resolve the issue.  Resetting the device doesn't resolve the issue.  As you can tell from this forum, I am far from the only one this has effected, and it's not just TCL TV's, but it IS just Roku TV's.    No error messages. READ WHAT YOUR CUSTOMER WRITE. WE TOLD YOU WHAT IS HAPPENING.  FIX IT.  Stop giving us useless copied and pasted FAQ's.  FIX YOUR PROBLEMS

[Madking1]

Did you turn fast start “on”?

[Davidsco27]

Turning Fast Start on or off does NOT resolve the issue. Nothing has changed on my end in the entire time I've owned these tvs but updates. What does that lead you to conclude?

And can I tell you just how much i LOVE having to waste my time on a stupid, archaic, useless captcha bs test and then an email verification every time i come back here?  Incompetence at its finest 

[DeeMarino]

Yes, I’m also assuming it has something to do with a software update. The suggested fixes are useless. Hopefully the issue is resolved soon. Until then I’ll just keep turning the tv on twice. 

[Davidsco27]

Great, more wear on them while they fumble and figure it out. Or, more likely, ignore it

[Madking1]

Bro you bought a TCL tv. **bleep**, TWO of them.  Buy **bleep** get **bleep** results. Buy the Roku branded tv next time. Little more but better quality

[Davidsco27]

Sis, call me when you acquire your first clue. They're top rated, and it's not the TV, it's the software. Run along now, mom's got lunch ready. Nobody is interested in ANYTHING you have to say