Issue Tracking Board

[Davidsco27]

As stated numerous times previously, FAST START DOES NOT RESOLVE THE ISSUE! I HAVE IT ON ALREADY, TURNING IT OFF OR ON DOES NOT FIX YOUR ISSUE. BUT BY ALL MEANS, KEEP THE USELESS FAQ REPLIES COMING. Nothing more fun than wasting our time on YOUR issue

[RokuArjiemar]

@Davidsco27,

Thanks for the follow-up,

We would be happy to look further into this issue, but we will need more detailed information. Please provide us with the following information about your 2 TCL Roku TVs.

• Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
• To get your Tracker ID, press the Home button five times, followed by the Back button five times. Please provide us with this ID.

Once we have this information, we can forward it to the appropriate Roku team for further investigation. We look forward to collaborating with you to resolve this issue.

Thanks,
Arjiemar

[Madking1]

Whatever meds your doctor has you on you might want to ask him to up the dosage

[RokuMaryEF]

Hi Community users,

We sincerely apologize for the inconvenience you've encountered with your Roku TV shutting off shortly after being powered on. We greatly appreciate the troubleshooting steps you have already taken to address this issue, and we thank you for providing us with the details necessary for our investigation.

Rest assured, we have shared all information with our Roku Team to conduct a thorough examination of the situation. Your feedback is crucial in helping us pinpoint the root cause and develop an effective solution.

We understand how frustrating this experience can be, and we are dedicated to keeping you informed. As soon as we have additional information or a resolution, we will provide an update in this community thread.

Thank you for your patience and for being a valued member of our Roku community!


Best regards,
The Roku Community Team

[MPensa52]

So far the power off glitch seems to be corrected since I turned off the bandwidth that was suggested. I appreciate the tips.

[Davidsco27]

Don't count on it. Bandwidth Saver is off and has never been on on any of my two devices

[Davidsco27]

Turning off Bandwidth saver does NOT resolve the problem.  Bandwidth saver has never been on on either of my TV's

[Davidsco27]

Not just you, happening on both of my Roku TV's for over a month now.  EXTREMELY annoying, and all the suggestions do NOT work.  It's obviously a software problem since an update

[RokuMaryEF · Accepted solution]

Hi Roku Community Users,

We understand that some of you have experienced an issue where your Roku TV shuts off shortly after being powered on.

Update 11/18: We want to assure you that this issue is currently under investigation.

To help us investigate further, if you're experiencing this issue, please provide the following information:

• Roku device model
• Serial number
• Device ID
• Software OS/version (You can find this information in Settings > System > About)
• Tracker ID (When this issue occurs, press the Home button five times, followed by the Back button five times. This will generate a Tracker ID, which you can share with us.)

For better visibility and reference, we'll mark this post as Solved once we have a resolution.

Your feedback is invaluable in helping us address this issue as swiftly as possible. We sincerely appreciate your patience and cooperation while we work on a solution.

Thank you for being a part of the Roku Community!

Best,
The Roku Community Team