Issue Tracking Board

[RokuJechealR]

Thanks for the response, @Madking1.

We appreciate all the steps you took to resolve the issue. If you've already performed a factory reset on your Roku and the issue persists.

Have you tried turning on Fast Start or Fast TV Start in your settings? That will prevent your TV from completely turning off. When Fast TV Start is enabled, your Roku TV system maintains the internet connection. 

To enable this setting, follow the steps below: 

1. Press Home on your TV remote.
2. Scroll up or down and select Settings.
3. Select System, followed by Power.
4. Select Fast TV Start.
5. Highlight Enable 'Fast TV Start' and check the box to enable it.

Note: Fast TV Start uses significantly more power than normal standby and overrides default power settings.

Please keep us posted on how it works for you, and we'll continue assisting you from there.

All the best,
Chel

[Madking1]

 I already did a factory reset. It’s right there in my message. The only solution I found was to turn on the Fast Start setting. 

[Beachkid]

Hello,

I have noticed that almost every time I turn on my TV, it shuts back down. The Home Screen will come up and before I can scroll to an App. (Netflix) for instance, it powers off. 

I power up again and it goes to the Main Menu quickly and is fine.

Any ideas as to what is causing this? I have reset the tv, but it continues to happen. More of a nuisance than anything. TV is less then a year old. It is a Roku Select Series 4K

Any suggestions please.

Thank You

[RokuJechealR]

Welcome to the Roku Community, @Beachkid!

Thanks for letting us know about the issue you are experiencing with your Roku TV, which will turn off after you turn it on and the steps you took to resolve it.

We want to learn more about the issue you are experiencing, but we need more details.

• When did you notice the issue start?
• What is your Roku device's OS version?
• Are there any changes in the setup or settings of your Roku device or your network provider that might cause the problem?
• Are you encountering any error codes or messages?
• Does the issue only occur on a specific channel while trying to stream or throughout the Roku platform?

Additionally, have you tried unplugging your Roku TV from the power source for 10 to 30 seconds? If you haven't, we recommend doing this to see if the issue persists afterward.

With more detailed information, we'll be able to assist you further.

All the best,
Chel

[Beachkid]

The unplugging the TV, then plugging it back in seemed to solve the problem. Something so simple. I appreciate the solution from your team.

There was never any error codes or anything else that generated the shutting down. Perhaps this simple fix was all that it needed.

Thank you 
Chel and Community.

[RokuJechealR]

Thanks for letting us know about this, @Beachkid!

We couldn't be happier to assist you, and we thank you for providing us with this fantastic opportunity.

We're so glad to hear that the issue has been resolved, and we appreciate your patience, effort, and understanding throughout the process.

You’re awesome! Happy Streaming!

All the best,
Chel

[MPensa52]

@RokuJechealR @Beachkid 

I am having the same issue. I power the tv on and it powers off. When I turn it back on it is usually ok but at times the streaming app that I select will come up with an error message. I have been able to get everything working again by going to System settings and doing a system restart. The power off issue has happened  again.

i have the 65" Roku Plus Series 4k tv

Model 65R6AX, software version 14.0

[Beachkid]

Hello,

Thank you for reaching out. I thought my issue was fixed, but it just happened again. I updated my software earlier today and still happened. Basically, when I first power on and this brings me to home screen with my apps. Then when I scroll to say Netflix, it powers down. No error message or nothing.

Not sure what else it may be. Thought it was fixed. After the initial glitch of the tv powering off, it is fine.

I do have the same Roku TV.

Maybe reach out to support. Will try and let you know if I get any results.

[Beachkid]

@RokuJechealR 

Hello,

I thought I had a solution as a result of unplugging the tv and plugging back in. However, it is happening again. Here is some more information. At the Home Screen, I will move to open up a streaming app and then it shuts down. I have noticed that when I power up, the tv turns on quickly, like it may be in a sleep mode. Not sure if that is something. Software is up to date and it seems to be fine after the initial glitch. 
Thank you.

[MPensa52]

Thank you. I'll do the same. I have a feeling that it may get corrected with their updates🤞