Features, settings & updates

[renojim]

@rbmcwhirter, the reset button will just do a "System restart" if you hold it briefly or a factory reset if you hold it for like 30 seconds.  When you tried it, were you back at the "Let's get started" screen.  If not, try it again or perform a "Factory reset" from Settings->System->Advanced system settings.

[Hoppers-PDX]

I bought a brand new Ultra LT and it’s stuck in an endless reboot cycle. Seems extremely flaky. It reboots while I’m entering the wifi password, while it’s checking the network, while it’s downloading. I’ve read dozens of these posts and tried numerous suggestions. Different wifi routers, restarting my routers, resting my new Roku.

Per all these posts, Appears to me Roku’s quality has fallen through the floor.

Guess I’ll be getting my money back from Walmart tomorrow and looking for alternative streaming device.

[Tito714]

I have tried every option on here and can’t even get the settings because it keeps re-booting….

[Ricketts77]

Mine is doing same thing out of the blue. Is there a verified fix for this?

[RokuRiamie-D]

Hi @Ricketts77,

Welcome to the Roku Community!

Thank you for expressing your concerns regarding the problem with your Roku Express that keeps rebooting. We're here to assist you with this.

Could you provide us with the following detailed information below about how a Roku device behaves when it reboots?

• Does the reboot happen when you first turn on the television, or does it take place while you are actively watching content or navigating through channels?
• When did you start to experience the issue?
• Did you receive the recent software update prior to this issue started? If so, what is the OS version of your Roku device?
• Model of your Roku Express (you can locate this by going through Settings > System > About)

Providing these details will help us to look close into the issue. Please keep us posted.

Regards,
Riamie

[lciere]

i am experiencing this same issue of my tv endlessly rebooting 

[Btownsouth]

I am having the same issue.  We have tried everything.  Keeps restarting.  

[RokuEmmanuel-D]

Thanks for chiming in on this Community thread, @Btownsouth!

We appreciate your effort to reach out to us. We'll help you get this sorted out quickly so you can return to streaming soon. 

Could you please provide the following requested information above this thread provided by @RokuRiamie-D, and get back to us so we can take a closer look at your concern?

With more information, we can assist you effectively.

Best,
Emman

[Btownsouth]

Our Roku just keeps returning to the home screen.  We have tried unplugging, the reset button.  We have not had it long.  Any suggestions?

[RokuEmmanuel-D]

Thanks for keeping us in the loop, @Btownsouth!

May we know how are your Roku Express powered? Directly to your TV's USB port or directly to your power outlet? 

If you connect directly to your TV, you may need to use the recommended power adaptor and connect it directly to your power outlet to see if it improves your experience. 

Looking forward to your response. 

Best,
Emman