Features, settings & updates

[TrashTV]

Don't throw away your TV just yet if you did not hit agree to the illegal forced arbitration then you could go to your Roku account and turn yourself on to guest mode you will just have to set the date in which you want to get rid of that and it will not ask you to agree to their illegal arbitration update. I hope Roku goes out of business and his bankrupted with class action lawsuits, after all why would they need to force arbitration if they aren't planning to do illegal activities against the people buying their substandard products.

[AJCxZ0]

This deserves its own post, but in what is unlikely to surprise anyone here:

From Over 15,000 hacked Roku accounts sold for 50¢ each to buy hardware - 11 Mar 2024,

Update 3/11/24: After the publication of our article, Roku disputed what we we were told, stating that the new Dispute Resolution Terms are not related to the hacked accounts and fraudulent acitivities.

Roku hackers breach 15,000 accounts and are selling them online 12 Mar 2024

From Office of the Maine @torney General Data Breach Notifications:

Date(s) Breach Occured: 12/28/2023 - 2/21/2024
Date Breach Discovered: 1/4/2024 - 2/21/2024

Thousands of Roku accounts hacked including credit cards — what you need to know 12 Mar 2024

Over 15,000 Roku Accounts Hacked & Sold Online to Use Peoples Saved Credit Cards 11 Mar 2024

and similar reporting in many other outlets.

[atc98092]

Good thing I removed my CC from my Roku account years ago. 

[Lifeoflink]

I can't find the new terms on my Roku Ultra. Did they stop rolling it out in the US?

[atc98092]

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@Lifeoflink wrote:

I can't find the new terms on my Roku Ultra. Did they stop rolling it out in the US?

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I think they might have. The complaints seems to have tapered off. 

[Bsbs]

However, if Roku new in advance of this act and then chose to NOT notify their customers timely but rather block Roku users from their devices with no explanation as to why (Roku trying to sidestep any accountability and INSTEAD throw their CUSTOMERS UNDER THE BUS BY FORCING ROKU CUSTOMERS TO AGREE TO SOMETHING LIMITING THEIR ACTIONS) one might wonder if Roku was acting in collusion with the hackers. Certainly advising Roku customers immediately when they became aware of the issue, then Roku customers could have acted to reduce the threat to their personal information and the unknown hacker entities (?) would have gained less from their illegal activities. 

In addition to Roku blocking access to news, emergency weather information, Amber and Silver Alerts, I have to say Roku demonstrated they don’t care about their customers or society at all.  

How wonderful it must be for the upper management, board members, and shareholders to live in white towers. 

[atc98092]

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@Bsbs wrote:

In addition to Roku blocking access to news, emergency weather information, Amber and Silver Alerts, I have to say Roku demonstrated they don’t care about their customers or society at all.  

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I wouldn't necessarily blame them as uncaring. It's entirely possible it was done by pure stupidity. Someone really didn't think the process through, and being in the "white tower" as you mention could certainly be part of the issue. 

[fladude]

Governing law if a breach and someone were to sue would be the TOS and pertinent LAW in effect when the harm occurs.

Roku can only change TOS for something from that point forward but not retroactive apply new TOS back to things that occurred under past TOS.

When I sued a Drug firm over antibiotic damage only the LAWS etc in place at time of damage occurring and only the company's warnings etc at that time mattered.. by time of court date  the company had amended its warnings about interactions but their updated warnings which were not in the past labeling were not allowed retroactive.


So If there's been some serious breach, roku knows of then  their altering TOS cannot necessary be retroactive applied to take away rights one has under old TOS and pertinent State/Federal Laws.

And lastly if Rokus new TOS violates any Laws their VOID.

[Lifeoflink]

@atc98092 Makes sense. Neither my wife and I have seen it pop up on our Ultra, or at least as far as we can remember. Opening up the TOS on the unit shows something that's dated back to October 2020.

[Bsbs]

Perhaps Roku was not indiscriminate in who they sent the notice to which prevented customer access? Maybe they know the individuals whose information was breached?