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Simsfan81
Channel Surfer

Re: Roku disables player with attempt to coerce arbitration agreement

Call Roku and ask them why they are pushing this out to all devices 816-272-8106 @AJCxZ0 

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Musiclover1
Binge Watcher

Re: Roku disables player with attempt to coerce arbitration agreement

@techfan i do not see how being required to provide my original receipt of purchase should have anything to do with asking to opt-out. 

joebios01
Streaming Star

Re: Roku disables player with attempt to coerce arbitration agreement

@Musiclover1 I'd assume they want to establish ownership of the device. Providing a valid Device SN may suffice.

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atc98092
Community Streaming Expert

Re: Roku disables player with attempt to coerce arbitration agreement


@sirlou wrote:

Third, BRICKING THE DEVICES (and TVs and APPs) with their digital lock (e.g., you CANNOT get past the pop-up at all) amount, IMHO, to theft of property. If they want to brick it then they should pay full market costs I paid for the devices.


You can get past the lock, although it will reappear at a later time. Just press the Home button several times until it's gone. I did that and then used Disney+ for some time without a problem. Every time it returned, I simply cleared it again and kept using the player. 

Dan

Roku Community Streaming Expert

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sirlou
Binge Watcher

Re: Dispute Resolution Terms Blocking Access to TV Functionalities

How? What buttons or combo did you use? I can't get any to make the pop-up go away with my Roku remotes or phone app remote.

thanks!

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atc98092
Community Streaming Expert

Re: Dispute Resolution Terms Blocking Access to TV Functionalities

I just kept pressing the Home button until it cleared. Different attempts took different number of presses. But it has always cleared. 

Dan

Roku Community Streaming Expert

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Maribeo60
Reel Rookie

Re: Dispute Resolution Terms Blocking Access to TV Functionalities

I pressed without counting the home button and because it was not working I continued ( without stopping) with the arrow <— beside the home button . As I said before , I just pressed both buttons and it worked , for how long it works,  who knows ? 

sirlou
Binge Watcher

Re: Roku disables player with attempt to coerce arbitration agreement

I tried that and it did not work for me. Perhaps it is different for different Roku devices.

Others have mentioned ppl may be accidentally accessing the Secret Maintenance Menus. I am not sure which menu options I would use if I were to do so.

All in all it is an absolutely rubbish way to treat customers.

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Kt82
Newbie

Re: Dispute Resolution Terms Blocking Access to TV Functionalities

We unplugged ours for about an hour and it disconnected from the internet. No popup. We mostly use the TV for video games and we cast to the TV using a different device.

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atc98092
Community Streaming Expert

Re: Roku disables player with attempt to coerce arbitration agreement


@sirlou wrote:

Others have mentioned ppl may be accidentally accessing the Secret Maintenance Menus.


Nope, impossible to open any of the hidden menus just by pressing the Home button. It takes a combination of button presses using numerous buttons. 

Dan

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee, just another user.
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