Features, settings & updates

[RokuRiamie-D]

Hi @jadebox,

Thanks for posting in the Roku Community!

We appreciate you letting us know that your Roku Ultra is stuck in Recovery mode. We have already coordinated this with our Roku-appropriate team for review.

Kindly check your direct messages as we have sent you a private message for further assistance.

We look forward to your response.

Regards,
Riamie

[mhance3]

@elucidator This is the way!

I did all of the other things with resets and finally the fix was the discharging of the power. I noticed during this process that my HDMI cable if wiggled just right would drop the connection. Possibly a short in the unit or something. I work with computers a lot and have saved many laptops and desktops doing this same discharging of power.

[sirzirro]

Worked!

You did good. Thank you for your input.

[odsquad64]

Hi, @RokuRiamie-D @RokuJohnB

My Roku 4640X is having the same problem that others have described here.  After having an issue with apps not launching, I restarted the Roku and ever since then it's been stuck in a loop of the dancing Roku letters and restarting.

• What troubleshooting steps have you taken so far? I unplugged it for about half an hour and plugged it back in, with no change. I held down the reset button and was able to access the recovery mode screen, from that screen I've tried both installing updates and a factory reset but when the Roku restarts it continues in the loop of dancing letters and restarting. I've tried each option at least 5 times each.
• How are you powering your Roku device? Is it currently plugged in at the wall outlet or power strip? It is plugged into the wall using the supplied power adapter. Plugging it into other outlets makes no difference.
• When did the issue start? November 29, 2024
• Have you tried using a different HDMI cable or switching the HDMI outputs at the back of your TV? Yes, I've tried a different HDMI cable and a different HDMI port on the TV.

I appreciate your assistance.

[tomberrr]

Great, this worked for me! I purchased a replacement Roku a while back so I guess it is a backup now. 🙂

[KnitNannyRuth]

Has there been any solution that works consistently?  I got an initial email and submitted all the steps suggested but have not received a follow-up solution?  Still Dancing! Then goes to recovery mode but will not respond.

HELP,

Ruth

[Tailspin1]

There's some randomness to the issue.  For some the software update worked the first time.  For others it was resolved after doing a single reset.  Others had to try a dozen times and do a rain dance.   If you still cannot recover, reach out to support as I believe they will offer to replace it.  The resolution does not work for everyone since some need the digital out on the 4640 that is no longer there on the newer models.

[rocoredumpku]

After singing 9000 bottles of roku restarts , take one down , share it around, I have found this thread and disconnecting all wires ( do not use sd card) and letting it sit a bit helped. I then hold the button down while plugging back in and did a factory reset hard wired , not wifi , downloading updated OS. Now I get to merrily set it all up again. Who says Roku doesn't have Christmas spirit lol.

[RokuJechealR]

Hi @rocoredumpku,

We are happy to have you here in the Roku Community!

Thank you for sharing your thoughts and concerns on your Roku device.

We appreciate your patience and are happy to hear that the issue has been resolved. We also express our gratitude for your effort and understanding in resolving the issue.

Feel free to let us know if you need further assistance.

Cheers,
Chel

[Carovet]

Just want to say in case other people are still struggling with this. I got stuck in the bouncing Roku logo several times, but after one of my resets I got to the page with the option “factor reset”.

from there it was like setting up a new device, and it even reconnected my remote that it had not been able to connect with for the last month.

30 minutes into watching Hulu and everything seems OK again!

good luck all!!