Features, settings & updates

[almightyyoshi]

Got the same thing and thought the same thing. Came here to see if anyone else was messaged. I'll prob do it.

[Karpana]

Powering using the stock adapter that came with the device. Normally in a power bar, but al tried directly into the wall. 

In terms of hDMI, cable seems fine, but as a precaution tries a different one with no change in behaviour.   As for my tv it has only one HDMI port so nothing I can adapt there. 

[kaufmanj1973]

I got a follow-up reply stating that my replacement device was being shipped, says I should receive within 5-7 business days.

Gotta wonder, am I getting a refurbished 2016 model that someone else already returned?

[KnitNannyRuth]

I have worked through all the suggestions but continue to have the dancing ROKU letters.... extremely agravating...now when I occasionally manage to get to the network password page and try to enter my password the letters move extremely fast and will not land on the letter/number I want...if I do happen to get the right one it produces it twice..... SO FRUSTRATING....

the other Roku I have in my home is working fine...

[RokuJohnB]

Hi Community users,

Welcome to the Roku Community, and thanks for keeping us posted!

We will be more than happy to investigate the issue you had with the Roku Ultra since it keeps rebooting. Can you please provide the following information below?

• What troubleshooting steps have you taken so far?
• How are you powering your Roku device? Is it currently plugged in at the wall outlet or power strip?
• When did the issue start?
• Have you tried using a different HDMI cable or switching the HDMI outputs at the back of your TV?

With detailed information, we will be able to assist you further.

Thanks,
John

[JuniorS]

Hi @RokuRiamie-D 

I ma seeing same issue where my 4640x is stuck in infinite loop and keep showing dancing Roku screen.

Please help resolve this

thank you for your attention

[RokuRiamie-D]

Hi @JuniorS,

Welcome to the Roku Community!

We understand that your Roku Ultra is stuck in a loop with the dancing Roku logo. We are more than willing to assist you with this.

We suggest you follow the information mentioned by @RokuJohnB above to investigate the issue further. This will help us investigate your concern more closely.

Thank you for your understanding. We look forward to your response.

Regards,
Riamie

[JuniorS]

Hi @RokuRiamie-D @RokuJohnB 

Thank you for reaching out regarding the issue with your Roku Ultra 4640X. Here’s a summary of the troubleshooting steps I’ve taken so far:

1. Power Source: I have confirmed that the Roku device is plugged directly into a wall outlet, not a power strip. I have also attempted to restart the Roku device by unplugging it for about 10 seconds and then plugging it back in.
2. Timing of the Issue: Not sure what time it started, found out yesterday when I switched hdmi to roku input and saw the dancing Roku.
3. HDMI Cable: I have tried using a different HDMI cable and also switched the HDMI outputs on the back of my TV, but the problem persists. I ensured that my TV is set to the correct input source for the Roku device

Please let me know if there are any additional steps I should take or if you need further information.

Thank you for your assistance!

Best regards,

[RokuJohnB]

Hi @JuniorS,

Thanks for keeping us updated.

We appreciate the troubleshooting steps that you have done so far. Please be aware that we have sent you a private message here in the Roku Community.

We look forward to hearing from you soon and gathering your details.

Regards,
John

[jadebox]

I am having the same issue with my 4640X. 

When I turned on the TV today, it showed the Recovery Mode screen. I entered my WiFi info then selected Update.  After it rebooted, it got stuck in the bouncing logo loop for a long time. Then the Recovery screen displayed again. This time I selected Factory Reset but that also started the looping over again.

I have tried all of the troubleshooting steps listed in this discussion and none helped.