Features, settings & updates

Get troubleshooting tips to configure your Roku settings. The community forum has tips for screen mirroring, Guest Mode, software updates, audio, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
almightyyoshi
Reel Rookie

Re: Roku Model 4640X keeps rebooting

Got the same thing and thought the same thing. Came here to see if anyone else was messaged. I'll prob do it.

0 Kudos
Karpana
Reel Rookie

Re: Roku Ultra (4640X) stuck on Roku Bouncing LOGO

Powering using the stock adapter that came with the device. Normally in a power bar, but al tried directly into the wall. 

 

In terms of hDMI, cable seems fine, but as a precaution tries a different one with no change in behaviour.   As for my tv it has only one HDMI port so nothing I can adapt there. 

0 Kudos
kaufmanj1973
Reel Rookie

Re: Roku Model 4640X keeps rebooting

I got a follow-up reply stating that my replacement device was being shipped, says I should receive within 5-7 business days.

Gotta wonder, am I getting a refurbished 2016 model that someone else already returned?

0 Kudos

Re: Roku Model 4640X keeps rebooting

I have worked through all the suggestions but continue to have the dancing ROKU letters.... extremely agravating...now when I occasionally manage to get to the network password page and try to enter my password the letters move extremely fast and will not land on the letter/number I want...if I do happen to get the right one it produces it twice..... SO FRUSTRATING....

the other Roku I have in my home is working fine...

0 Kudos
RokuJohnB
Community Moderator
Community Moderator

Re: Roku Model 4640X keeps rebooting

Hi Community users,

Welcome to the Roku Community, and thanks for keeping us posted!

We will be more than happy to investigate the issue you had with the Roku Ultra since it keeps rebooting. Can you please provide the following information below?

  • What troubleshooting steps have you taken so far?
  • How are you powering your Roku device? Is it currently plugged in at the wall outlet or power strip?
  • When did the issue start?
  • Have you tried using a different HDMI cable or switching the HDMI outputs at the back of your TV?

With detailed information, we will be able to assist you further.

Thanks,
John

John
Roku Community Moderator
0 Kudos
Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.