Features, settings & updates

[MattG91]

My Roku 50” Select Series TV won’t connect to Airplay from my devices (iPhone & Macbook) and is unidentifiable. The majority of the time my Roku TV will not show up on my devices to Airplay or Screen Mirror to, and when it is identifiable it mostly fails to connect and I receive an error message on my devices that Airplay connection was unsuccessful. The TV is less than 6 mo old and it was connecting to AirPlay without any issues for some time when I first got the TV. However now the Roku Select Series TV rarely will even show up on any of my devices or connect. I’ve spent hours troubleshooting this issue by performing system restarts with both the Roku TV and devices in which I’m attempting to Airplay/Screen Mirroring from, turning Airplay on/off, switching passcode requirement prompts from “Every Time”/“First Time Only”/“Use Password Instead” etc. Both devices are connected to the same wireless network and running the latest software as well. Strangely, I had this same issue with the Roku Streaming Stick before I purchased my Roku TV- my devices were able to connect and Airplay to the Streaming Stick for awhile and then it suddenly stopped working just as my TV stopped and is doing now. I have no issues connecting and using Airplay on my other Roku TV with the same devices so I’m not sure why I’m experiencing these issues on the newer Roku TV when Airplay originally worked fine. I’m also unable to setup and use HomeKit on my iPhone 16 Pro for this TV anymore either. It should be mentioned that I am sometimes still able to successfully connect to Airplay or Screen mirror at random times but the success rate of these efforts are few and far between. Could you please provide some insight and hopefully a solution to this mess? It seems I’m not the only one dealing with the same issues as others have complained on the Roku Community forum. Below I’ve provided the necessary info pertaining to my TV that your team requested from another member for a similar issue. 

Roku Device Model: 50R4AX
Model: G846X - Roku TV

Serial #: X01200C5ENYR

Device ID: S0NS4445ENYR

Software Version: 14.1.4 Build 7709-ET

GC Version: 13.2.11

Issue ID: YR-094-295

[RokuEmmanuel-D]

Hey, @MattG91.

Thanks for sharing your device info! It looks like your Roku TV isn’t showing up for AirPlay or screen mirroring. Let’s try to resolve this.

Important: Make sure you have your WiFi credentials ready before resetting the network settings. Once you're ready, follow these steps:

1. Press the Home button on your Roku remote
2. Go to Settings
3. Select Advanced System settings
4. Choose Network connection reset
5. Select Reset connection

Once done, the Roku will restart then go back to Settings to reconnect your wireless network. Then, try AirPlay again, and your Roku TV should show up on the list.

Let us know how it goes. We’re here to help!

Cheers,
Roku Community Team

[MattG91]

Unfortunately this method did not work. I went through the steps you instructed me to by resetting my network connection and setting up my wireless network again but no luck. After continuously trying to let my device “search” for my Roku TV to airplay and screen mirror to, the tv did pop up one time. However, when I tried to connect it just kept spinning its wheels and finally received the error message that it was unable to connect. 

Any other ideas to troubleshoot the AirPlay and screen mirroring issue?

[RokuEmmanuel-D]

Thanks for the update, @MattG91!

Got it, we understand this didn't solve the problem you’re having. No problem at all; we’ll pass your device info to the team so they can dig into this more..

In the meantime, please stay tuned for more updates, as we'll keep you posted!

Thanks again,
Roku Community Team

[MattG91]

Any updates on finding a solution to the problem? This tv is less than 6 months old and basically useless if I can’t airplay/screen mirror from my devices. It appears that Roku may have sold me a broken product…

[RokuEmmanuel-D]

Hey, @MattG91.

Thanks for reaching out!

We noticed that you're also having an issue with Airplay on your Roku TV and we're here to help!

To assist us in the investigation, please share your device details here.

• Roku device model, serial number, device ID, and Software Version. (these can all be found in Settings > System > About)
• Tracker ID (Press the Home button five times, followed by the Back button five times)

In the meantime, try this quick fix below and let us know if the problem continues.

1. Press Home on your Roku remote
2. Scroll and select Settings
3. Select Advanced system settings
4. Select Network connection reset
5. Select Reset connection

Once the network reset is finished, your Roku will restart, and you'll need to head back to the Settings menu to set up your Wi-Fi again. After this, use the Airplay again and see if it runs smoothly.

Please keep in touch!

Roku Community Team