Discussions

[RokuMaryEF]

Hi @mbtcl,

Welcome to the Roku Community!

We appreciate you sharing your device information with us. To help you better, could you please provide the exact behavior you’re currently experiencing? Additionally, could you let us know your OS version by going to Settings > System > About?

Also, have you tried a factory reset to see if that resolves the issue?

Looking forward to your response!


Best regards,
The Roku Community Team

[Whitmireww]

Version	949.22R02269A
Serial number	X00100EOYGAN
Device ID	SO1MH150YGAN
Roku TV	C232X
Hisense model	58R6+

The above info is from one TV. The other TV info is below:

Version: CT9.40R01372A
Serial Number: X01200JPJVMO
Device ID: SODM618PJVM0
Roku TV: G814X
onn. Model: 100068378

[mbtcl]

I’m experiencing the same issue as so many others. TV is stuck turning off, then turning on, trying to sign out of guest mode…. Repeat, repeat.  The only option is to unplug

cannot retrieve OS version from settings.  In fact, cannot navigate the menu whatsoever, since the TV simply cycles as mentioned above.  I have had same issue on over a dozen TVs this week. Hisense, Onn, and this TCL.   

[mbtcl]

also, the factory reset has not worked on any of the TVs to resolve the issue.  I’ve resolved the issue, maybe temporarily?, on all but three TVs, by unplugging for 12-24 hrs., then holding the on/off button on the TV for 60 seconds (another thread suggested this will deenergize the main board), then plugging it in.

[mbtcl]

Thanks for the suggestion. I’ve already logged in and turned off guest mode on all the TVs from the app.  Not sure if it works on the 9 not currently cycling on/off, but it has no affect on the three stuck in the cycle

[RokuMaryEF · Accepted solution]

Hi Community,

Thanks for bringing this issue to our attention. We understand the inconvenience of your Roku device automatically exiting guest mode after the update.

To resolve this issue, we recommend performing a factory reset:

1. Locate the Reset Button: Find the reset button on your Roku device, usually located on the back or bottom.
2. Power On: Ensure your Roku TV is powered on.
3. Press and Hold: Press and hold the reset button for exactly 10 seconds.
4. Watch for Blinking Light: The light will blink rapidly during the reset process. Once it returns to a normal blinking rate, release the button.

If the issue persists after a factory reset, please provide the following information:

• Device Details: Your Roku device model, serial number, device ID, and OS version (found in Settings > System > About).
• Tracker ID: To obtain this, press the Home button 5 times, followed by the Back button 5 times while the issue occurs.
• Troubleshooting Steps: List any troubleshooting steps you've already tried.

We'll mark this post as solved to increase visibility and help other users who may encounter the same issue.

Thank you for your understanding and cooperation. We're committed to resolving this problem as soon as possible.

The Roku Community Team

[kuberr]

Please help. I just checked into an Airbnb. The tv in the living room works, but the one in the bedroom keeps continuously saying “Guest mode signing out” then restarts the tv. Once the TV restarts, it just does that vicious cycle.

[fullnelson70]

That is not a realistic request when you have as many Roku TV's as I do.  Doing a factory reset each time is also not a good answer.

[kjwagler]

Same reboot problem as described by many people. 

Version CGA.50R02718A

Serial number X012000XLG74

Roku TV G134X

TCL model 50S451

[RokuReynan-L]

Hi, @kuberr.

Welcome to the Roku Community!

Thanks for letting us know that you're having an issue with the guest mode on loop. We'd like to look into it.

Have you tried doing a factory reset on the device? If so, could you please provide us with the details below so that we can forward them to our appropriate team for review.

• Roku device model, serial number, device ID, and current software version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)

We'll be waiting for your response.

Regards,
Reynan