Version | 949.22R02269A |
Serial number | X00100EOYGAN |
Device ID | SO1MH150YGAN |
Roku TV | C232X |
Hisense model | 58R6+ |
The above info is from one TV. The other TV info is below:
Version: CT9.40R01372A
Serial Number: X01200JPJVMO
Device ID: SODM618PJVM0
Roku TV: G814X
onn. Model: 100068378
Hi Community,
Thanks for bringing this issue to our attention. We understand the inconvenience of your Roku device automatically exiting guest mode after the update.
To resolve this issue, we recommend performing a factory reset:
If the issue persists after a factory reset, please provide the following information:
We'll mark this post as solved to increase visibility and help other users who may encounter the same issue.
Thank you for your understanding and cooperation. We're committed to resolving this problem as soon as possible.
The Roku Community Team
Please help. I just checked into an Airbnb. The tv in the living room works, but the one in the bedroom keeps continuously saying “Guest mode signing out” then restarts the tv. Once the TV restarts, it just does that vicious cycle.
That is not a realistic request when you have as many Roku TV's as I do. Doing a factory reset each time is also not a good answer.
Hi, @kuberr.
Welcome to the Roku Community!
Thanks for letting us know that you're having an issue with the guest mode on loop. We'd like to look into it.
Have you tried doing a factory reset on the device? If so, could you please provide us with the details below so that we can forward them to our appropriate team for review.
We'll be waiting for your response.
Regards,
Reynan
Hi @fullnelson70,
Welcome to the Roku Community!
We're sorry to hear about your experience with the Guest Mode feature on your Roku device. We want to confirm how many Roku TVs you own and if all are experiencing the same issue.
To resolve this issue, we recommend performing a factory reset on one of your Roku TVs to see if it helps resolve the problem.
If the issue persists, kindly provide us with the following information so we can include your device in the process of investigation:
We'll be looking forward to your response.
All the best,
Chel