My brand new, two month old, 65 inch select series 4k tv conveniently died days after the Best Buy return window ended. It will not turn on. Only a blinking white light where the power indicator is on the front. So I'm told I need to go through Roku for their warranty. Which I'm well within. I'm entering the two week mark of being told my claim is being escalated to the next level, then the next level, again and again. That's after be given an initial time frame of 2 to 3 days for a call back which never happened. Followed by a 3 to 4 hour window for a call from a manager, which never happened. If I'm not calling and making noise, I'm not getting any information.
I've sent in video and photo proof of the TV not turning on besides this white light as requested by support. Then, only to have roku customer service ask me to turn on my tv and tell them what version number the software is. What kind of scam is that? The TV doesn't turn on. I keep getting asked to try factory resetting it over the phone, as if its going to magically work a week later, when it didn't work the last time I was asked to do this.
What kind of customer service is this?
