Hi Community users!
Greetings from the Roku Community!
Thank you for providing details about your Roku TVs/devices that are stuck in Guest mode. We are aware of this issue and have coordinated with our Roku-appropriate team.
For us to further investigate this issue, we would like to know the following details below:
- Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
- Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
This information will assist us in examining the issue more closely. We will look forward to your response.
Regards,
Riamie
Riamie D.
Roku Community Moderator
